Lead - Customer Quality M/F

K K Group; Szczecin; On-site; PLN 180,000 - 240,000; Full time

Job summary

KK Group is seeking a proactive Lead – Customer Quality to drive and develop our customer quality processes worldwide. You will act as the primary interface between customers and internal stakeholders to understand, fulfill and continually improve requirements, strengthening relationships and quality performance.

In this role, you will oversee NPI and product development quality, coordinate audits, and drive CAPA across functions while collaborating with Engineering, Operations and Supply Chain

Qualifications

• Bachelor’s or Master’s degree in Engineering, Quality, Manufacturing or a related technical field.
• Minimum 5 years of experience within Quality Management, Customer Quality or a related discipline.
• Strong knowledge of quality management systems, continuous improvement methodologies and customer quality processes.
• Experience managing customer relationships in a manufacturing or industrial environment.
• Proven ability to lead quality initiatives and drive corrective actions across multiple functions.
• Excellent analytical, communication and stakeholder management skills.
• Ability to work independently while influencing teams in a global environment.
• Fluent in English, both written and spoken.

Responsibilities

• Serve as the main point of contact for customers regarding quality‑related matters.
• Ensure customer requirements, specifications and contractual quality expectations are met.
• Build, maintain and develop strong customer quality relationships and partnerships.
• Monitor, analyse and report quality performance, customer feedback and quality‑related KPIs.
• Drive a culture of continuous improvement and proactive problem‑solving.
• Develop, implement and monitor corrective and preventive action plans.
• Own customer action plans and ensure timely follow‑up and closure of actions.
• Provide quality oversight for new product introduction (NPI) and product development projects.
• Participate in selected customer projects as the quality representative.
• Plan, support and participate in customer audits.
• Coordinate audit findings, corrective actions and follow‑up activities.
• Work closely with Engineering, Operations, Supply Chain and Quality teams to address customer concerns and improve product quality.
• Ensure agreed targets, deliverables and deadlines are achieved.

Skills

Quality management

Customer relationships

Project management

Analytical thinking

Stakeholder mgmt

Leadership

Communication

Education

Bachelor’s or Master’s in Engineering/Quality/Manufacturing

Job description

We are looking for a proactive and customer-oriented Lead – Customer Quality to strengthen and develop our customer quality processes globally.

In this role, you will be the primary interface between customers and internal stakeholders, ensuring customer requirements are fully understood, fulfilled and continuously improved upon. You will play a key role in maintaining strong customer relationships, driving quality performance, managing improvement initiatives and supporting our commitment to operational excellence.

Highlights of the offer

• Job offer expiration: 09/08/2026
• Type of work: Hybrid

Responsibilities

Customer Quality Management

• Serve as the main point of contact for customers regarding quality‑related matters.
• Ensure customer requirements, specifications and contractual quality expectations are met.
• Build, maintain and develop strong customer quality relationships and partnerships.

Performance & Improvement

• Monitor, analyse and report quality performance, customer feedback and quality‑related KPIs.
• Drive a culture of continuous improvement and proactive problem‑solving.
• Develop, implement and monitor corrective and preventive action plans.
• Own customer action plans and ensure timely follow‑up and closure of actions.

Project & Audit Management

• Provide quality oversight for new product introduction (NPI) and product development projects.
• Participate in selected customer projects as the quality representative.
• Plan, support and participate in customer audits.
• Coordinate audit findings, corrective actions and follow‑up activities.

Stakeholder Collaboration

• Work closely with Engineering, Operations, Supply Chain and Quality teams to address customer concerns and improve product quality.
• Ensure agreed targets, deliverables and deadlines are achieved.

Our requirements

• Bachelor's or Master's degree in Engineering, Quality, Manufacturing or a related technical field.
• Minimum 5 years of experience within Quality Management, Customer Quality or a related discipline.
• Strong knowledge of quality management systems, continuous improvement methodologies and customer quality processes.
• Experience managing customer relationships in a manufacturing or industrial environment.
• Proven ability to lead quality initiatives and drive corrective actions across multiple functions.
• Excellent analytical, communication and stakeholder management skills.
• Ability to work independently while influencing teams in a global environment.
• Fluent in English, both written and spoken.

We offer

By joining KK Group, you will be part of a culture where diversity is embraced, every nationality is respected, and trust and collaboration across perspectives drives our success. Across our global organisation, we offer a wide range of job opportunities spanning office‑based roles, production facilities, and onsite positions worldwide. Our roles cover multiple functions, locations, and disciplines, providing diverse career paths across the business. Whether you’re interested in engineering, manufacturing, operations, or support functions, you’ll find opportunities at KK Group to grow your skills, contribute to meaningful work, and make an impact.

Further information

If the above matches your field of interest and your qualifications, please send your application and resume as soon as possible. Interviews are held on an ongoing basis.