Global IT Service Desk Specialist (Jira & Access)

METRO Global Solution Center Szczecin; Szczecin; On-site; PLN 6,500 - 9,500; Full time

Benefits offered by this job

Relocation package

ACCA support

Private medical care

Group insurance

Multisport card

Team events

Language training (eTutor)

Career development

Job summary

METRO Global Solution Center Szczecin is seeking a motivated individual to provide 1st level support for system users. You will manage Jira tickets, collaborate with METRO group colleagues, and ensure accurate data entry aligned with SLA standards.

You will help reduce open tickets and assist users with access to the system. The role emphasizes analytical thinking, teamwork, and time-pressure discipline, with opportunities for professional growth and cross-cultural experience in an international

Qualifications

• Secondary education or university degree (IT degree not required).
• Very good knowledge of English.
• Ability to think analytically.
• Readiness to take action and demonstrate perseverance in task execution.
• Self-discipline and ability to work under time pressure.
• Great team working skills.

Responsibilities

• Provide 1st level support for system users and resolve requests.
• Manage ticket queue in Jira system.
• Collaborate with customers within METRO group (not a call center).
• Enter data timely into the system per SLA guidelines.
• Monitor ticket queue to reduce open tickets.
• Assist in granting system access to users.
• Coordinate with colleagues from own/related teams.
• Resolve issues using the solution catalogue and maintain it.
• Ensure the knowledge base is kept up to date.

Skills

Analytical thinking

Teamwork

Self-discipline

Action-oriented

English proficiency

Education

Secondary education

University degree

Tools

SAP

Job description

METRO Global Solution Center Szczecin is seeking a motivated individual to provide 1st level support for system users. You will manage Jira tickets, collaborate with METRO group colleagues, and ensure accurate data entry aligned with SLA standards.

You will help reduce open tickets and assist users with access to the system. The role emphasizes analytical thinking, teamwork, and time-pressure discipline, with opportunities for professional growth and cross-cultural experience in an international