Service Desk Specialist

METRO Global Solution Center Szczecin; Szczecin; On-site; PLN 6,500 - 9,500; Full time

Benefits offered by this job

Relocation package

ACCA support

Private medical care

Group insurance

Multisport card

Team events

Language training (eTutor)

Career development

Job summary

METRO Global Solution Center Szczecin is seeking a motivated individual to provide 1st level support for system users. You will manage Jira tickets, collaborate with METRO group colleagues, and ensure accurate data entry aligned with SLA standards.

You will help reduce open tickets and assist users with access to the system. The role emphasizes analytical thinking, teamwork, and time-pressure discipline, with opportunities for professional growth and cross-cultural experience in an international

Qualifications

• Secondary education or university degree (IT degree not required).
• Very good knowledge of English.
• Ability to think analytically.
• Readiness to take action and demonstrate perseverance in task execution.
• Self-discipline and ability to work under time pressure.
• Great team working skills.

Responsibilities

• Provide 1st level support for system users and resolve requests.
• Manage ticket queue in Jira system.
• Collaborate with customers within METRO group (not a call center).
• Enter data timely into the system per SLA guidelines.
• Monitor ticket queue to reduce open tickets.
• Assist in granting system access to users.
• Coordinate with colleagues from own/related teams.
• Resolve issues using the solution catalogue and maintain it.
• Ensure the knowledge base is kept up to date.

Skills

Analytical thinking

Teamwork

Self-discipline

Action-oriented

English proficiency

Education

Secondary education

University degree

Tools

SAP

Job description

We are the METRO Global Solution Center! Our motto, "We make it count," reflects our belief that accounting is more than just numbers - it's about creating impactful solutions, driving meaningful change, and always counting for more. As a proud member of the METRO/MAKRO family, a leading international wholesaler with over 86,000 employees across 30+ countries, we are committed to excellence and innovation. Our inclusive and diverse community promotes collaboration, personal development, and dedication to achieving our goals together.

Join our team and experience the spirit of "We make it count."

Job Description

• 1st level of support for system users in resolving requests
• Ticket queue management in the Jira system
• Cooperation with customers within METRO group (it's not a call center)
• Timely data entry into the system in accordance with the designated SLA level
• Ongoing monitoring of the ticket queue aimed at reducing the number of open tickets
• Support in providing access to the system for users
• Cooperation with colleagues from own and related teams
• Solving customer issues based on solution catalogue
• Maintenance and development of solution catalogue
• Ensuring that the team knowledge base is updated on an ongoing basis

Qualifications

Our requirements:

• Secondary education or university degree (IT degreenotrequired)
• Very good knowledge of English
• Ability to think analytically
• Readiness to take action and demonstrate perseverance in task execution
• Self-discipline and ability to work under time pressure
• Great team working skills

Additional Information

• Stability – Start with a 6-month contract, then secure a permanent one! We believe in long-term partnerships and hope you'll grow with us for years to come
• Non-wage benefits – Annual budget for your performance awards, holiday subsidies, vacation allowances, and referral bonuses
• Relocation package – Financial support to help you move to Szczecin
• Professional training – Courses in accounting, software (SAP), soft skills, and language learning to support your career growth
• Free access to eTutor – Improve your language skills or learn a new one
• International work environment – Work with colleagues from different cultures, gain a global perspective, and develop your cross-cultural communication skills
• Higher salary – Earn more if you know an additional language
• Career growth opportunities – Twice a year, you and your Team Leader set goals that can open the door to promotion. Your development is in your hands!
• Internal promotions – We believe in growing talent from within, and 3 out of 4 of our leaders have risen through our organization
• Opportunities to expand your knowledge – Take part in various projects and grow your experience beyond your role!
• Support for ACCA students – Includes an extra paid day off for exams and reimbursement of exam costs, helping you obtain your accounting certification
• Team integration – Twice a year, bond with your team by choosing workshops or fun activities and enjoy a great meal together!
• Company-wide events – Celebrate together at the annual Accountant’s Day and our legendary Winter Party with themed costumes!
• Free well-being training – Because your well-being matters to us. Recharge with sessions focused on stress relief, relaxation, and maintaining a healthy balance in daily life
• Co-financed private medical care (LUX MED) and group insurance – You can also extend the coverage to your family members
• Subsidized Multisport card – Because staying active is key to a healthy life!
• Employment anniversary celebration – Celebrate your milestone with gifts such as a speaker or Kindle
• Recognition awards – Receive special engagement awards when you go the extra mile
• Modern, eco-friendly office – Work in a state-of-the-art building in the city center with easy access via public transport, helping you avoid traffic jams
• Employee discounts – Enjoy special percentage-off offers on coffee and meals at service outlets in the Posejdon office building