Remote Jira & Confluence Support Specialist (Junior)

Incubly; Łódź; Hybrid; PLN 100,000 - 123,000; Full time

Benefits offered by this job

On-site in Łódź

Hybrid or remote work

B2B or Employment Contract

Job summary

Incubly in Łódź, Poland, is seeking a Junior JIRA Administrator to join an international support team and assist users with day-to-day questions about Jira, Confluence, Jira Service Management and internal business applications.

This Junior/L1 role focuses on 1st line support, basic admin tasks, knowledge sharing and documentation, with a path to grow into Business Applications Support and IT Service Management.

Qualifications

• Basic hands-on experience with Jira and Confluence as a user, support person or junior administrator.
• Understanding of how ticketing systems work and how to communicate with users through support tickets.
• Ability to perform initial troubleshooting, collect relevant information and clearly document issues before escalation.
• Basic understanding of user access, permissions, groups, projects, spaces, filters or dashboards.
• Good communication skills in English, with the ability to support both technical and non-technical users.
• Customer-focused mindset, patience and willingness to help users solve day-to-day problems.
• Eagerness to learn Jira administration, business applications support and IT service management practices.

Responsibilities

• Provide 1st Line Support for Jira, Confluence, Jira Service Management and selected business applications.
• Receive, classify, prioritise and update support tickets according to defined processes.
• Resolve common user issues related to access, permissions, Jira issues, boards, filters, dashboards, Confluence spaces.
• Follow runbooks, checklists and procedures for recurring requests.
• Escalate complex configuration, integration or technical issues to senior staff or vendors.
• Keep users informed about ticket status and documentation.

Skills

Jira

Confluence

Jira Service Management

Okta

Slack

Google Workspace

Microsoft 365

Tools

Jira

Confluence

Jira Service Management

Okta

Job description

Incubly in Łódź, Poland, is seeking a Junior JIRA Administrator to join an international support team and assist users with day-to-day questions about Jira, Confluence, Jira Service Management and internal business applications.

This Junior/L1 role focuses on 1st line support, basic admin tasks, knowledge sharing and documentation, with a path to grow into Business Applications Support and IT Service Management.