Global IT Service Delivery Leader

Johnson Matthey; Gliwice; On-site; PLN 187,000 - 234,000; Full time

Benefits offered by this job

Direct employment within our company

Experience in modern automated prod.

Seasonal financial bonuses

School starter kit allowance

Subsidised meals in company canteen

Fresh fruit Wednesdays

Private medical care with LuxMed

Co-financing of a sports card

Additional life insurance

Employee Referral Programme

Employee Pension Plan

Convenient location: Gliwice

Job summary

Johnson Matthey in Gliwice is seeking an Operational IT Service Manager to lead delivery, governance and continuous improvement of IT services across our global sites. This on-site role focuses on reliable service performance and strong collaboration with business leaders.

You will develop and coach Operational IT Service Managers, build trusted relationships with senior stakeholders, own service incident management, and drive service transitions for major projects to introduce new technologies

Qualifications

• Significant experience in IT service management roles within a complex global organisation.
• Experience working in an ITIL-structured support organisation with governance, risk and compliance.
• Practical experience using IT Service Desk and Service Management system tools to manage performance, incidents, requests and service reporting.
• Proven people leadership skills including coaching and mentoring of high-performing teams.
• Strong stakeholder management with the ability to influence senior leaders and manage third‑party suppliers, contracts, KPIs and SLAs.
• Strong financial, planning and organisational skills with a customer-focused approach to service delivery.

Responsibilities

• Leading the delivery, governance and continuous improvement of IT services across multiple JM locations and business areas.
• Managing and developing Operational IT Service Managers and support teams to build consistent, high-performing service delivery.
• Building trusted relationships with senior business stakeholders and acting as the primary escalation point for critical service issues.
• Driving service improvement programmes that strengthen customer experience, operational resilience, service quality and business value.
• Overseeing service transition for major projects to support the effective introduction of new technologies and services into production.
• Managing supplier performance, service governance, compliance and operational budgets against agreed outcomes.

Skills

IT service management

ITIL governance

Service reporting tools

People leadership

Stakeholder management

Budget planning

Vendor management

Tools

ITSM tools

Job description

Johnson Matthey in Gliwice is seeking an Operational IT Service Manager to lead delivery, governance and continuous improvement of IT services across our global sites. This on-site role focuses on reliable service performance and strong collaboration with business leaders.

You will develop and coach Operational IT Service Managers, build trusted relationships with senior stakeholders, own service incident management, and drive service transitions for major projects to introduce new technologies