Operational IT Service Manager - Europe

Johnson Matthey Poland Sp. z o.o.; Gliwice; Sur place; PLN 187 000 - 234 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Private medical care

Life insurance

Employer pension plan

Meal subsidies

Seasonal bonuses

Employee referral programme

Résumé du poste

Johnson Matthey Poland Sp. z o.o. is seeking an Operational IT Service Manager to lead global IT service delivery. You will drive governance, improve service quality and manage major projects that introduce new technologies into production.

You will lead and develop teams, build relationships with senior stakeholders, and ensure compliance with service contracts and KPIs.

Qualifications

• Significant experience leading IT service delivery in a global organisation.
• Proven understanding of ITIL practices, governance, risk and compliance.

Responsabilités

• Leading the delivery, governance and continuous improvement of IT services across multiple JM locations and business areas.
• Managing and developing Operational IT Service Managers and support teams to build high-performing service delivery.
• Building trusted relationships with senior business stakeholders and acting as the primary escalation point for critical service issues.
• Driving service improvement programmes to strengthen customer experience, operational resilience, service quality and business value.
• Overseeing service transition for major projects to support the effective introduction of new technologies and services into production.
• Managing supplier performance, service governance, compliance and budgets against agreed outcomes.

Connaissances

IT Service Management

ITIL

Stakeholder Management

Leadership

Supplier Management

Budgeting

Description du poste

Pay Range: 16 800.00 - 21000.00 PLN

The role

As a Operational IT Service Manager, you’ll join a world leader in platinum group metals with over 200 years of history. Using advanced metals chemistry, you’ll help tackle the world’s biggest challenges - cutting emissions, powering modern life and supporting life-saving technologies - by applying, refining and recycling metals that matter for a healthier, more sustainable, circular future.

Location

Gliwice, on-site.

Key responsibilities

• Leading the delivery, governance and continuous improvement of IT services across multiple JM locations and business areas.
• Managing and developing Operational IT Service Managers and support teams to build consistent, high-performing service delivery.
• Building trusted relationships with senior business stakeholders and acting as the primary escalation point for critical service issues.
• Driving service improvement programmes that strengthen customer experience, operational resilience, service quality and business value.
• Overseeing service transition for major projects to support the effective introduction of new technologies and services into production.
• Managing supplier performance, service governance, compliance and operational budgets against agreed outcomes.

Key skills

• Significant experience in IT service management roles, leading service delivery and operations within a complex global organisation.
• Experience working in an ITIL-structured support organisation, with a strong understanding of service management practices, governance, risk and compliance.
• Practical experience using IT Service Desk and Service Management system tools to manage performance, incidents, requests and service reporting.
• Proven people leadership skills, including coaching, mentoring and developing high-performing teams.
• Strong stakeholder management skills, with the ability to influence senior leaders and manage third‑party suppliers, contracts, KPIs and SLAs.
• Strong financial, planning and organisational skills, combined with a customer‑focused approach to service delivery.

What we offer

• We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities.
• We are also supportive of hybrid and flexible working and, where applicable, offer life, medical and other benefits that support our employees’ financial and physical wellbeing, such as:
• Direct employment within our company structure.
• Opportunity to gain valuable experience in a modern, automated production environment.
• Seasonal financial benefits (winter and summer bonuses).
• School starter kit allowance.
• Subsidised meals in the company canteen (breakfasts, lunches and vending machines with ready meals).
• Fresh fruit Wednesdays.
• Private medical care with LuxMed (basic package for PLN 1), with the option to include family members.
• Co-financing of a sports card.
• Additional life insurance.
• Employee Referral Programme.
• Employee Pension Plan (fully funded by the employer at 4% of salary).
• Convenient location: Gliwice, Łabędy Zone.

Contact & accessibility

For any queries or accessibility requirements, please contact [e-mail]. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.

Closing date for applications

This job advertisement will be posted for a minimum of 2 weeks, early application is advised.

Recruitment process & diversity

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you need support with your application please email [e-mail].

For further information on diversity, inclusion and belonging at JM click here to find out more.

At Johnson Matthey, your work matters. Join a world leader in platinum group metals and build a career with real impact. You'll help shape solutions to some of the world's biggest challenges - from cutting emissions and powering modern life to supporting life‑saving technologies. Together, we're creating a healthier world through metals that matter.