Senior IT Service Delivery Manager

Matthey; Gliwice; On-site; PLN 202,000 - 252,000; Full time

Benefits offered by this job

Direct employment

Hybrid working

Private medical care

Life insurance

Pension plan

Seasonal bonuses

Canteen meals

Job summary

Johnson Matthey Plc in Gliwice is seeking an Operational IT Service Manager to lead and evolve IT service delivery across the group. You will drive governance, optimize performance and work with local and global teams to ensure resilience and value.

The role focuses on building trusted relationships with senior stakeholders, developing teams, managing budgets, and guiding transitions for new technologies in production. On-site in Gliwice with hybrid options where applicable.

Qualifications

• Significant experience in IT service management within a global organisation.
• Experience in ITIL-structured support with governance, risk and compliance.
• Proven leadership with coaching and developing high-performing teams.
• Strong stakeholder management and supplier/contract management.

Responsibilities

• Lead delivery, governance and continuous improvement of IT services across multiple JM locations.
• Manage and develop Operational IT Service Managers and support teams to ensure high-performing service delivery.
• Build trusted relationships with senior business stakeholders and act as primary escalation point for critical service issues.
• Drive service improvement programmes that strengthen customer experience, resilience, service quality and value.
• Oversee service transition for major projects to introduce new technologies and services into production.
• Manage supplier performance, service governance, compliance and operational budgets against agreed outcomes.

Skills

ITSM leadership

ITIL practices

Service governance

Stakeholder mgmt

Budget planning

Vendor management

Tools

ITSM tools

Service reporting tools

Job description

Johnson Matthey Plc in Gliwice is seeking an Operational IT Service Manager to lead and evolve IT service delivery across the group. You will drive governance, optimize performance and work with local and global teams to ensure resilience and value.

The role focuses on building trusted relationships with senior stakeholders, developing teams, managing budgets, and guiding transitions for new technologies in production. On-site in Gliwice with hybrid options where applicable.