Global CX Training Lead - EMEA & APAC

Honeywell Technologies; Województwo pomorskie; On-site; PLN 180,000 - 240,000; Full time

Job summary

Honeywell Technologies, based in Gdansk, Poland, seeks a Customer Experience (CX) Training Manager to lead design, delivery and continuous improvement of customer experience learning programmes across Europe, Africa, Middle East, Asia and Pacific.

The role reports to the Global Advanced Services Director and oversees a distributed team of eLearning developers, instructors and support staff, ensuring scalable, measurable learning aligned with performance goals and CX standards.

Qualifications

• Proven experience leading training, L&D, CX enablement, or operational capability programmes across distributed teams and time zones.
• Strong understanding of adult learning, instructional design, blended learning, and virtual delivery.
• Experience using LMS, authoring tools, assessments, dashboards, and data to measure impact.

Responsibilities

• Lead CX training strategy for multi-country audiences across Europe, Africa, MEA, Asia and Pacific.
• Manage and coach a distributed blended learning team (eLearning, live instruction, support staff).
• Collaborate globally while prioritising EMEA-APAC needs and driving operational synergy.

Skills

Leadership

Adult learning

Instructional design

Stakeholder management

LMS & analytics

Customer focus

Education

Bachelor's degree or equivalent

Tools

LenelS2

LMS platforms

Job description

Honeywell Technologies, based in Gdansk, Poland, seeks a Customer Experience (CX) Training Manager to lead design, delivery and continuous improvement of customer experience learning programmes across Europe, Africa, Middle East, Asia and Pacific.

The role reports to the Global Advanced Services Director and oversees a distributed team of eLearning developers, instructors and support staff, ensuring scalable, measurable learning aligned with performance goals and CX standards.