Global Customer Support Specialist (Remote/Hybrid)

Just Eat Holding; Wrocław; Ibrido; PLN 54.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote or hybrid work model (office in

Meal allowance (Takeaway Pay)

Private medical care

Sports card subsidy

In-office perks

Descrizione del lavoro

Just Eat Holding is seeking dedicated Customer Service Advisors to join the Pyszne.pl / Just Eat Takeaway team in Wroclaw. You will handle inquiries via phone, email, and chat, resolving issues from delivery problems to payment errors while ensuring accurate data entry and smooth order flow for JET/Liferando partners.

Your role involves working in a hybrid model (3 days in the office, 2 days from home), with full-time hours and weekend shifts.

Competenze

• Experience in customer service or contact centers.
• Ability to communicate clearly with customers in multiple channels.
• Demonstrated patience and empathy in interactions.

Mansioni

• Handle inquiries via phone, email, and chat.
• Resolve issues from missed deliveries to payment errors.
• Verify and enter customer data accurately into the system.
• Manage orders on JET/Liferando to ensure smooth deliveries.
• Collaborate with team and supervisor to maintain high service standards.

Conoscenze

Customer service

English proficiency (B2/C1)

French proficiency (B2/C1)

Communication skills

Descrizione del lavoro

Just Eat Holding is seeking dedicated Customer Service Advisors to join the Pyszne.pl / Just Eat Takeaway team in Wroclaw. You will handle inquiries via phone, email, and chat, resolving issues from delivery problems to payment errors while ensuring accurate data entry and smooth order flow for JET/Liferando partners.

Your role involves working in a hybrid model (3 days in the office, 2 days from home), with full-time hours and weekend shifts.