Global Customer Care Specialist — Remote/Hybrid

Just Eat Holding; Wrocław; Hybrid; PLN 56,000 - 89,000; Full time

Benefits offered by this job

Meal allowance (Takeaway Pay)

Private medical care

Sports card subsidy

Training & learning platform access

In-office perks: fresh fruit, games

Job summary

Pyszne.pl / Just Eat Takeaway.com is expanding its Customer Service team in Poland. The role involves helping customers via phone and email, resolving delivery and payment issues, and ensuring orders reach restaurant partners smoothly.

We welcome candidates with English and Dutch language skills (B2/C1), a customer-focused mindset, and willingness to work full-time including weekends in a hybrid office setting in Wrocław.

Qualifications

• You enjoy customer interactions and have experience in this area.
• You're available for full-time work, including weekends (Our Customer Service employees work 8-hour shifts, including four weekend days).
• You have patience and empathy, making conversations with difficult customers a breeze.
• Your English and Dutch skills allow you to communicate effectively with international customers (minimum level B2/C1).

Responsibilities

• Communicating via phone and email.
• Solving issues ranging from missing deliveries to payment errors.
• Verifying and correctly entering customer data into the system.
• Managing orders placed on JET to ensure they reach our restaurant partners without complications.
• Collaborating with your team, staying motivated, and maintaining regular contact with your leader.

Job description

Pyszne.pl / Just Eat Takeaway.com is expanding its Customer Service team in Poland. The role involves helping customers via phone and email, resolving delivery and payment issues, and ensuring orders reach restaurant partners smoothly.

We welcome candidates with English and Dutch language skills (B2/C1), a customer-focused mindset, and willingness to work full-time including weekends in a hybrid office setting in Wrocław.