Customer Service Specialist with French (remote/office based)

Pyszne.pl; Wrocław; Hybrid; PLN 42,000 - 60,000; Full time

Benefits offered by this job

Meal allowance

Private medical care

Sports card

Office perks

Job summary

Pyszne.pl / Just Eat Takeaway.com is seeking friendly customer service advisors to join our Wrocław team. You’ll handle phone, email and chat, resolve delivery and payment issues, and ensure accurate data entry while delivering an excellent customer experience.

We offer a full-time contract from day one, with a 3/2 remote/hybrid model (office in Wrocław) and weekend shifts. English and French language skills are required at B2/C1 level.

Qualifications

• English and French communication at B2/C1 level is required.

Responsibilities

• Handle phone, email, and chat with customers.
• Resolve issues from missing deliveries to payment errors.
• Verify and accurately enter customer data into the system.
• Coordinate orders on JET / Liferando to ensure timely delivery to restaurant partners.

Skills

English

French

Job description

Ready for a Challenge

Great! At Pyszne.pl / Just Eat Takeaway.com (JET), countless opportunities are waiting for you. Or as we like to say—at JET, everything is on the table! We are a leading global online provider, with a technological ecosystem that connects millions of active customers with hundreds of thousands of partners across countries worldwide.

Our Mission

To make everyday life easier and deliver convenience—whether through customer service, our technology, or deliveries.

Thinking about joining our Customer Service team?

You should! Millions of users order food with us at Pyszne.pl. From sushi in Amsterdam to a burger in Wrocław, we serve food lovers across Poland every day. Pyszne.pl / Just Eat Takeaway.com operates in 14 countries, serving around 100 million active users worldwide! As a company in a fast-growing and competitive industry, we focus on international standards, always striving to meet our customers' needs. And this is where you come in!

If you enjoy working with customers and always put their needs first, this opportunity is for you!

How will you take care of our customers?

• Communicating via phone, email, and chat
• Solving issues ranging from missing deliveries to payment errors
• Verifying and correctly entering customer data into the system
• Managing orders placed on JET / Liferando to ensure they reach our restaurant partners without complications
• Collaborating with your team, staying motivated, and maintaining regular contact with your leader

Make Sure To Check If

• You enjoy customer interactions and have experience in this area
• You’re available for full-time work, including weekends (Our Customer Service employees work 8-hour shifts, including four weekend days)
• You have patience and empathy, making conversations with difficult customers a breeze
• Your English and French skills allow you to communicate effectively with international customers (minimum level B2/C1)

Join Us And Enjoy

• A full-time employment contract from day one! (contract for 6 months with possibility of extension)
• The possibility to remote or hybrid model work (3 days from office, 2 days from home) (our office is located in Wrocław, Powstańców Śląskich 9 - MidPoint 71).
• Support for a healthy lifestyle - subsidized sports card and private medical care
• Full support in your new role, including internal employee training and access to a learning platform
• Takeaway Pay - meal allowance to order food via Pyszne.pl (lunch card)
• In-office perks - fresh fruit, billiards, mini-golf, and ping-pong

At Pyszne.pl, we offer you the opportunity to grow alongside the most talented professionals in one of the world’s leading food delivery companies. By providing a creative, dynamic, and innovative work environment, we support our talents and give them the key ingredients for success.

Diversity, Inclusion & Belonging

No matter who you are, what you look like, who you love, or where you come from—you’ll find your place at Pyszne.pl / Just Eat Takeaway.com. We are committed to fostering a culture that embraces diversity in people and perspectives. All our employees are part of a global community, bringing their unique selves to work every day.

No experience? No problem!

At JET, we work hard to ensure our recruitment process is smooth, timely, and efficient for all candidates. We also take a completely different approach to hiring our advisors. We believe that everyone has something to offer, and previous experience is not a requirement to be a great advisor—what matters most is the right mindset. That’s why we focus on potential rather than past experience and use gamification to identify it in a fun, fast, and engaging way for everyone.

Want to learn more about our company and what it’s like to work at Pyszne.pl/JET?

Visit our careers page to explore employee stories, blogs, podcasts, and many other tasty insights.