Customer Service Rep/Agent with Romanian and Polish

Bridgestone EMEA; Poznań; On-site; PLN 133,920 - 167,400; Full time

Benefits offered by this job

Supportive onboarding experience

Training and mentorship opportunities

Corporate Social Responsibility activities

Diverse and inclusive team environment

Job summary

A global tire manufacturer is seeking a Customer Service Representative in Poznań. The role involves managing customer orders, resolving queries, and collaborating with various internal teams to enhance customer satisfaction. Candidates should have experience in customer service, familiarity with SAP, and strong communication skills. The position offers a hybrid working model, fostering a supportive environment for growth and skill development.

Qualifications

• No specific degree required; preference for candidates with customer service experience.
• Previous roles in customer service are advantageous.
• Familiarity with SAP and basic Excel skills are needed.

Responsibilities

• Manage order processing and customer inquiries.
• Collaborate with internal teams for customer satisfaction.
• Respond promptly to escalated issues.

Skills

Communication skills

Problem-solving skills

Customer focus

Ability to manage complex issues

Collaboration

Proactivity

Education

Experience in customer service preferred

Tools

SAP

Excel

CRM tools (Freshdesk, Salesforce, ERP systems)

Power BI

Job description

About Us

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Position Snapshot

JobReq ID: 54802

Type of work: Hybrid

Type of contract: Open-ended/permanent

Full/Part Time: Full time

Location: Poznań, PL

About The Role

Job Purpose You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information. You will collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.

Responsibilities

• Record and process custom/special orders and coordinate with relevant teams
• Respond promptly to escalated customer issues and ensure resolution
• Act as first point of contact for customer queries and complaints
• Provide advanced product/service information and support fitment inquiries
• Follow sales and channel dynamics to provide tailored suggestions to customers
• Build strong customer relationships and adopt customized strategies
• Collaborate with cross-functional teams to resolve issues and improve processes
• Participate in regional meetings and share feedback from stakeholders

Qualifications & Experience Required

Education and Certifications

• No specific degree required; experience in customer service preferred

Experience

• Previous experience in customer service roles is an advantage

Technical Skills

• SAP knowledge
• Basic Excel skills
• Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
• Ability to navigate data and use Power BI for insights

Language Skills

• Romanian C1
• English C1

Soft/Behavioral Skills

• Strong communication and problem-solving skills
• Customer focus and ability to manage complex issues
• Collaborative mindset and ability to work across departments
• Goal-oriented and proactive approach
• Ability to prioritize and manage multiple tasks
• Resilience in handling challenging customer situations

What We Offer

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.