Customer Service Rep/Agent with Dutch

Bridgestone EMEA; Poznań; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Onboarding program

Mentorship & training

CSR activities

Global work environment

Work-life balance

Diversity & inclusion

Job summary

Bridgestone EMEA in Poznań, Poland is seeking a Customer Service Associate to act as the first point of contact for customers, manage order processing, resolve escalated issues, and provide advanced product information. You will collaborate with internal teams to ensure customer satisfaction and operational excellence.

No specific degree is required; experience in customer service is preferred. You will use SAP, Excel, CRM tools (Freshdesk, Salesforce, ERP), and Power BI to gain insights.

Qualifications

• No degree is required; experience in customer service is preferred.
• Experience in customer service roles is an advantage.
• Familiarity with CRM tools and data tools is desirable.

Responsibilities

• Record and process custom/special orders and coordinate with relevant teams
• Respond promptly to escalated customer issues and ensure resolution
• Act as first point of contact for customer queries and complaints
• Provide advanced product/service information and support fitment inquiries
• Follow sales and channel dynamics to provide tailored suggestions to customers
• Build strong customer relationships and adopt customized strategies
• Collaborate with cross-functional teams to resolve issues and improve processes
• Participate in regional meetings and share feedback from stakeholders

Skills

Communication

Problem-solving

Customer focus

Collaboration

Prioritization

Resilience

Education

No degree required

Tools

SAP

Excel

Freshdesk

Salesforce

ERP systems

Power BI

Job description

About Us

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Position Snapshot

• JobReq ID: 54740
• Type of work: Hybrid
• Type of contract: Open-ended/permanent
• Full/Part Time: Full time
• Salary Range:
• Location: Poznań, PL

About The Role

Job Purpose

You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information. You will collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.

Responsibilities

• Record and process custom/special orders and coordinate with relevant teams
• Respond promptly to escalated customer issues and ensure resolution
• Act as first point of contact for customer queries and complaints
• Provide advanced product/service information and support fitment inquiries
• Follow sales and channel dynamics to provide tailored suggestions to customers
• Build strong customer relationships and adopt customized strategies
• Collaborate with cross-functional teams to resolve issues and improve processes
• Participate in regional meetings and share feedback from stakeholders

Qualifications & Experience Required

Education

• No specific degree required; experience in customer service preferred

Experience

• Previous experience in customer service roles is an advantage

Technical Skills

• SAP knowledge
• Basic Excel skills
• Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
• Ability to navigate data and use Power BI for insights

Languages Skills

• Dutch C1
• English C1

Soft/Behavioral Skills

• Strong communication and problem-solving skills
• Customer focus and ability to manage complex issues
• Collaborative mindset and ability to work across departments
• Goal-oriented and proactive approachAbility to prioritize and manage multiple tasks
• Resilience in handling challenging customer situations

What We Offer

At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive payment; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.