Global Customer Care Cost Controller & Analytics

Bonprix S.R.L.; Łódź; On-site; PLN 191,164 - 254,885; Full time

Job summary

Bonprix S.R.L. in Łódź is seeking a professional for Customer Care Management to drive innovation and standardize processes. You will create reports for stakeholders and develop planning models while collaborating with an international team across multiple countries.

The ideal candidate has a commercial degree, experience with controlling processes, and excels in data analysis. Strong communication skills and the ability to work in a fast-paced environment are essential. Knowledge of Qlik Sense and SAP ERP FI is required.

Qualifications

• Experience with controlling processes and reports within Customer Care Management.
• Very good understanding of relevant KPIs and cost dependencies.
• Ability to work in a fast-paced and intercultural team environment.

Responsibilities

• Standardize processes and drive innovation in Customer Care Management.
• Create regular reports for stakeholders and evaluate methods.
• Identify potential savings through collaboration with international stakeholders.

Skills

Controlling processes

Data analysis

English (B2 level)

Excel skills

Analytical skills

Communication skills

Education

Degree or training with a commercial focus

Tools

Qlik Sense

SAP ERP FI

Excel

Job description

Bonprix S.R.L. in Łódź is seeking a professional for Customer Care Management to drive innovation and standardize processes. You will create reports for stakeholders and develop planning models while collaborating with an international team across multiple countries.

The ideal candidate has a commercial degree, experience with controlling processes, and excels in data analysis. Strong communication skills and the ability to work in a fast-paced environment are essential. Knowledge of Qlik Sense and SAP ERP FI is required.