Global People Lead, Customer Care Management

Bonprix S.R.L.; Łódź; On-site; PLN 60,000 - 90,000; Full time

Job summary

Bonprix S.R.L. in Łódź, Poland, is seeking a dedicated people management lead to play a pivotal role in developing and empowering team members. You will manage disciplinary functions, support personnel costs, and identify development measures within an international Customer Care Management structure. Ideal candidates possess a degree or apprenticeship in HR, a strong B2-level English and C1-level Polish proficiency, along with proven leadership and coaching skills. Join us to shape the future of customer service in a dynamic environment.

Qualifications

• Passion for people management and experience in a global setting.
• Minimum B2 level in English and C1 level in Polish.
• Ability to work in an intercultural team setup.

Responsibilities

• Develop and empower employees for self-responsibility.
• Identify competencies and development measures.
• Manage people-related budget and administrative activities.

Skills

People management

Leadership skills

Coaching skills

Communication skills

Solution-oriented mindset

Education

Degree or apprenticeship in HR/Personal development

Job description

Bonprix S.R.L. in Łódź, Poland, is seeking a dedicated people management lead to play a pivotal role in developing and empowering team members. You will manage disciplinary functions, support personnel costs, and identify development measures within an international Customer Care Management structure. Ideal candidates possess a degree or apprenticeship in HR, a strong B2-level English and C1-level Polish proficiency, along with proven leadership and coaching skills. Join us to shape the future of customer service in a dynamic environment.