Business Controller (m/f/d)

Bonprix S.R.L.; Łódź; On-site; PLN 191,164 - 254,885; Full time

Job summary

Bonprix S.R.L. in Łódź is seeking a professional for Customer Care Management to drive innovation and standardize processes. You will create reports for stakeholders and develop planning models while collaborating with an international team across multiple countries.

The ideal candidate has a commercial degree, experience with controlling processes, and excels in data analysis. Strong communication skills and the ability to work in a fast-paced environment are essential. Knowledge of Qlik Sense and SAP ERP FI is required.

Qualifications

• Experience with controlling processes and reports within Customer Care Management.
• Very good understanding of relevant KPIs and cost dependencies.
• Ability to work in a fast-paced and intercultural team environment.

Responsibilities

• Standardize processes and drive innovation in Customer Care Management.
• Create regular reports for stakeholders and evaluate methods.
• Identify potential savings through collaboration with international stakeholders.

Skills

Controlling processes

Data analysis

English (B2 level)

Excel skills

Analytical skills

Communication skills

Education

Degree or training with a commercial focus

Tools

Qlik Sense

SAP ERP FI

Excel

Job description

You want to contribute ideas, think ahead and make a real difference? You’ll be part of an international team that drives fashion and technology with passion – responsibly, creatively and always together. What defines us: the courage to try new paths, openness to different perspectives and a strong drive to make things happen. We work in a connected way and create real impact – for our customers and for a future-ready company.

Your Job

Join Customer Care Management (CCM) as we transform for international customer satisfaction in a digital world. We need you to standardize processes and drive innovation!

You will create regular reports for stakeholders, including comments. You will continuously develop the planning models and cost reporting, evaluate methods and carry out monthly cost monitoring. You will also evaluate business cases and analyze monthly cost trends. The internal exchange on the various topics relating to costs rounds off your tasks as a key contact.

Your contribution

You will be responsible for helping to shape international CCM by working with international stakeholders in Customer Care Management (CCM) to identify potential savings.

Customer Care Management is an international matrix organization in which you work together with colleagues from France, Germany, Italy and Poland. We have a modern work environment which will improve even further when we realize our planned move to up-to-date new offices in the center of Lodz.

Your freedom

If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Your Qualifications

Where bonprix is, is ahead. That's why we need people like you, who are simply more forward-thinking. People who think agilely and turn a "can't" into a "can do". Ideally, you also have the following:

Your education

You have a degree or training with a commercial focus. Your experience: You have experience with controlling processes and reports within Customer Care Management. You are practiced in understanding relevant KPIs and dependencies between cost key figures. You are also adept at data analysis.

You have at least B2 level English and very good Excel skills. In addition, you have analytical and numerical skills as well as conceptual skills and persuasiveness. Good communication skills and an independent and structured way of working round off your profile.

You are very experienced and enjoy working in an intercultural team. You are comfortable working in a fast-paced, sometimes stressful and changing environment.

Your tools at work

You work with Qlik Sense, SAP ERP FI and Excel.

And: You want to become part of an open, tolerant and colorful corporate culture and make your own contribution to it.