Global CRM Automation Engineer | MS Dynamics

InPost; Kraków; On-site; PLN 70,000 - 110,000; Full time

Benefits offered by this job

B2B cooperation

Job summary

InPost is seeking a CRM administrator to configure and automate the CRM platforms powering our APM deployment and international expansion. You will partner with commercial, expansion, and operations teams across the UK, France, Italy, and Iberia to translate complex workflows into reliable CRM logic.

You will own data quality, build dashboards, and deliver scalable CRM configurations while maintaining thorough documentation and training materials for cross‑market users.

Qualifications

• 2–4 years in CRM administration or operations (HubSpot, Pipedrive, or Microsoft Dynamics 365).
• 2+ years building workflow automations with Zapier, Make.com, or similar tools.
• Solid grasp of data hygiene, deduplication, and integration concepts (APIs, webhooks).
• Fluent in Polish and English — strong written and spoken.
• Degree in Business, Information Systems, or a related field, or equivalent hands‑on experience.

Responsibilities

• Administer and configure InPost's CRM platforms (HubSpot, Pipedrive, Microsoft Dynamics 365 or equivalent) — pipelines, custom objects, user roles, and permissions.
• Design and maintain automations and integrations using Zapier, Make.com, and where needed Google Cloud Platform — connecting CRM with internal systems, marketing tools, and operational platforms.
• Translate APM deployment workflows (site sourcing, lead-to-deployment pipelines, partner onboarding) into structured CRM logic.
• Own data quality across markets: audits, deduplication, field validation, and lifecycle management.
• Build dashboards and reports tracking pipeline activity, deployment progress, and operational KPIs for international stakeholders.
• Gather requirements from teams across markets and translate them into scalable CRM configuration and process design.
• Maintain documentation, playbooks, and training materials; support onboarding and day-to-day CRM queries.

Skills

CRM administration

Workflow automation

Data hygiene

Bilingual English/Polish

Education

Bachelor's degree in Business or Information Systems

Tools

Zapier

Make.com

Google Cloud Platform

Job description

InPost is seeking a CRM administrator to configure and automate the CRM platforms powering our APM deployment and international expansion. You will partner with commercial, expansion, and operations teams across the UK, France, Italy, and Iberia to translate complex workflows into reliable CRM logic.

You will own data quality, build dashboards, and deliver scalable CRM configurations while maintaining thorough documentation and training materials for cross‑market users.