Global CRM Automation & Analytics Specialist

InPost UK; Kraków; On-site; PLN 120,000 - 170,000; Full time

Job summary

InPost is seeking a CRM specialist to power our APM deployment and international expansion. You’ll configure and automate our CRM platforms, translate complex workflows into scalable processes, and ensure clean data across the UK, France, Italy, and Iberia.

Your work will include dashboards, integrations with marketing tools, and onboarding support, enabling reliable cross-market operations and decision-making.

Qualifications

• 2–4 years in CRM administration or operations.
• 2+ years building workflow automations with Zapier, Make.com, or similar tools.
• Solid grasp of data hygiene, deduplication, and integration concepts (APIs, webhooks).
• Fluent in Polish and English — strong written and spoken.

Responsibilities

• Administer and configure CRM platforms (HubSpot, Pipedrive, or Microsoft Dynamics 365) — pipelines, custom objects, user roles, and permissions.
• Design and maintain automations and integrations using Zapier, Make.com, and where needed Google Cloud Platform — connecting CRM with internal systems, marketing tools, and operational platforms.
• Translate deployment workflows into structured CRM logic across markets.
• Own data quality across markets: audits, deduplication, field validation, and lifecycle management.
• Build dashboards and reports tracking pipeline activity, deployment progress, and KPIs for international stakeholders.
• Gather requirements from teams across markets and translate into scalable CRM configuration and process design.
• Maintain documentation, playbooks, and training materials; support onboarding and day-to-day CRM queries.

Skills

CRM administration

Workflow automation

Data hygiene

Polish & English fluency

Education

Degree in Business/Information Systems or related field

Tools

Zapier

Make.com

APIs

Webhooks

Job description

InPost is seeking a CRM specialist to power our APM deployment and international expansion. You’ll configure and automate our CRM platforms, translate complex workflows into scalable processes, and ensure clean data across the UK, France, Italy, and Iberia.

Your work will include dashboards, integrations with marketing tools, and onboarding support, enabling reliable cross-market operations and decision-making.