CRM Specialist (MS Dynamics) (m/f/d)

InPost UK; Kraków; On-site; PLN 120,000 - 170,000; Full time

Job summary

InPost is seeking a CRM specialist to power our APM deployment and international expansion. You’ll configure and automate our CRM platforms, translate complex workflows into scalable processes, and ensure clean data across the UK, France, Italy, and Iberia.

Your work will include dashboards, integrations with marketing tools, and onboarding support, enabling reliable cross-market operations and decision-making.

Qualifications

• 2–4 years in CRM administration or operations.
• 2+ years building workflow automations with Zapier, Make.com, or similar tools.
• Solid grasp of data hygiene, deduplication, and integration concepts (APIs, webhooks).
• Fluent in Polish and English — strong written and spoken.

Responsibilities

• Administer and configure CRM platforms (HubSpot, Pipedrive, or Microsoft Dynamics 365) — pipelines, custom objects, user roles, and permissions.
• Design and maintain automations and integrations using Zapier, Make.com, and where needed Google Cloud Platform — connecting CRM with internal systems, marketing tools, and operational platforms.
• Translate deployment workflows into structured CRM logic across markets.
• Own data quality across markets: audits, deduplication, field validation, and lifecycle management.
• Build dashboards and reports tracking pipeline activity, deployment progress, and KPIs for international stakeholders.
• Gather requirements from teams across markets and translate into scalable CRM configuration and process design.
• Maintain documentation, playbooks, and training materials; support onboarding and day-to-day CRM queries.

Skills

CRM administration

Workflow automation

Data hygiene

Polish & English fluency

Education

Degree in Business/Information Systems or related field

Tools

Zapier

Make.com

APIs

Webhooks

Job description

InPost has revolutionised e-commerce parcel delivery in Poland and is now one of Europe’s leading out-of-home (OOH) e-commerce enablement platforms. Founded in 1999 by Rafał Brzoska, InPost provides delivery services through a network of over 64,000 Automated Parcel Machines (APMs) and more than 30,000 pick-up and drop-off (PUDO) points across nine European countries: Poland, the United Kingdom, France, Italy, Spain, Portugal, Belgium, the Netherlands and Luxembourg, alongside to-door courier and fulfilment services for ecommerce merchants.

InPost’s extensive OOH network supports rapidly growing parcel volumes across its markets, with 1.4 billion parcels delivered in 2025. Its locker solutions offer consumers a delivery option that is cheaper, more flexible and convenient, environmentally friendly and contactless. As a leading OOH logistics provider, InPost is recognised for transforming parcel delivery economics in Europe, appealing to both consumers and merchants through its flexible, technology-driven solutions.

Job Description

Purpose

You’ll be the engine behind InPost's CRM ecosystem — configuring, automating, and continuously improving the platforms that power our APM deployment and international expansion. Partnering closely with commercial, expansion, and operations teams across the UK, France, Italy, and Iberia, you'll turn complex operational workflows into reliable, scalable CRM processes.

Key Activities

• Administer and configure InPost's CRM platforms (HubSpot, Pipedrive, Microsoft Dynamics 365 or equivalent) — pipelines, custom objects, user roles, and permissions.
• Design and maintain automations and integrations using Zapier, Make.com, and where needed Google Cloud Platform — connecting CRM with internal systems, marketing tools, and operational platforms.
• Translate APM deployment workflows (site sourcing, lead-to-deployment pipelines, partner onboarding) into structured CRM logic.
• Own data quality across markets: audits, deduplication, field validation, and lifecycle management.
• Build dashboards and reports tracking pipeline activity, deployment progress, and operational KPIs for international stakeholders.
• Gather requirements from teams across markets and translate them into scalable CRM configuration and process design.
• Maintain documentation, playbooks, and training materials; support onboarding and day-to-day CRM queries.

Qualifications

Qualifications

• 2-4 years in CRM administration or operations (HubSpot, Pipedrive, or Microsoft Dynamics 365).
• 2+ years building workflow automations with Zapier, Make.com, or similar tools.
• Solid grasp of data hygiene, deduplication, and integration concepts (APIs, webhooks).
• Fluent in Polish and English — strong written and spoken.
• Degree in Business, Information Systems, or a related field, or equivalent hands‑on experience.

Nice to have: SQL, Power BI, GCP experience, or background in logistics/e-commerce and multi-market operations.

Additional Information

Why Join InPost?

• Work at the intersection of fintech and e-commerce on one of Poland’s fastest-growing digital products
• Real ownership — your data products will directly influence strategic decisions in InPost Pay
• Opportunity to work in a diverse, international, and cross-functional environment alongside leading experts
• Space to experiment with new technologies — including AI tooling — and bring innovations into production
• Fulfilling career path with investment in your development, training, and growth
• Your impact will be visible immediately
• We offer B2B type of cooperation