Global Cloud Operations Lead — Hybrid, Multi-Cloud

mars; Polska; Hybrid; PLN 260,000 - 420,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work in Warsaw

Local benefits package

Job summary

Mars in Warsaw is seeking a Cloud Operations Lead to own operational excellence for a global hybrid and multi-cloud landscape, spanning Azure, AWS, GCP, and on-prem. You will champion proactive observability, crisis resolution, and governance to minimize downtime and drive continuous modernization.

Based in Warsaw, you will partner with the CCoE, platform owners, and MSPs to implement automation-first practices and scalable capacity planning, ensuring 24/7/365 reliability.

Qualifications

• 5+ years of hands-on IT experience across enterprise platforms, infrastructure, or cloud engineering.
• Operational knowledge of two major public cloud platforms (Azure, AWS, or GCP) with compute, network, and storage basics.
• Experience troubleshooting complex distributed systems and coordinating teams during incidents.
• Strong stakeholder management and communication skills bridging engineers, vendors, and business.
• Practical experience with access control and cloud security principles.

Responsibilities

• Oversee health, performance, and availability of multi-cloud and on-prem infrastructure.
• Implement monitoring and telemetry to anticipate capacity bottlenecks and performance degradations.
• Forecast workload demands and collaborate with architecture teams to scale resources.
• Serve as regional escalation authority for major incidents in a follow-the-sun model.
• Lead post-incident reviews and derive architectural improvements and preventive measures.
• Approve critical changes, elevated access, and environment promotions to minimize downtime.
• Automate provisioning, patching, backups, and routine maintenance through scripts and workflows.
• Drive robust ITSM practices (Incident, Problem, Change, CMDB, DR drills).
• Uphold security and compliance across cloud estates in partnership with security teams.
• Collaborate with external MSPs and vendors to ensure delivery meets Mars standards.

Skills

5+ years of IT experience

Multi-cloud proficiency

Crisis & incident management

Pragmatic leadership

Security-first mindset

Job description

Mars in Warsaw is seeking a Cloud Operations Lead to own operational excellence for a global hybrid and multi-cloud landscape, spanning Azure, AWS, GCP, and on-prem. You will champion proactive observability, crisis resolution, and governance to minimize downtime and drive continuous modernization.

Based in Warsaw, you will partner with the CCoE, platform owners, and MSPs to implement automation-first practices and scalable capacity planning, ensuring 24/7/365 reliability.