Cloud Operations Lead

mars; Polska; Hybrid; PLN 260,000 - 420,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work in Warsaw

Local benefits package

Job summary

Mars in Warsaw is seeking a Cloud Operations Lead to own operational excellence for a global hybrid and multi-cloud landscape, spanning Azure, AWS, GCP, and on-prem. You will champion proactive observability, crisis resolution, and governance to minimize downtime and drive continuous modernization.

Based in Warsaw, you will partner with the CCoE, platform owners, and MSPs to implement automation-first practices and scalable capacity planning, ensuring 24/7/365 reliability.

Qualifications

• 5+ years of hands-on IT experience across enterprise platforms, infrastructure, or cloud engineering.
• Operational knowledge of two major public cloud platforms (Azure, AWS, or GCP) with compute, network, and storage basics.
• Experience troubleshooting complex distributed systems and coordinating teams during incidents.
• Strong stakeholder management and communication skills bridging engineers, vendors, and business.
• Practical experience with access control and cloud security principles.

Responsibilities

• Oversee health, performance, and availability of multi-cloud and on-prem infrastructure.
• Implement monitoring and telemetry to anticipate capacity bottlenecks and performance degradations.
• Forecast workload demands and collaborate with architecture teams to scale resources.
• Serve as regional escalation authority for major incidents in a follow-the-sun model.
• Lead post-incident reviews and derive architectural improvements and preventive measures.
• Approve critical changes, elevated access, and environment promotions to minimize downtime.
• Automate provisioning, patching, backups, and routine maintenance through scripts and workflows.
• Drive robust ITSM practices (Incident, Problem, Change, CMDB, DR drills).
• Uphold security and compliance across cloud estates in partnership with security teams.
• Collaborate with external MSPs and vendors to ensure delivery meets Mars standards.

Skills

5+ years of IT experience

Multi-cloud proficiency

Crisis & incident management

Pragmatic leadership

Security-first mindset

Job description

The Opportunity

Are you passionate about building resilient, high-performance cloud environments?

As our Cloud Operations Lead , you will be the guardian of operational excellence for Mars' global hybrid and multi-cloud landscape. Based in Warsaw, you will take ownership of incident prevention, crisis recovery, and continuous operational modernization across Azure, AWS, GCP, and on-premises systems.

Collaborating closely with our Cloud Center of Excellence (CCoE), technical platform owners, and strategic managed service partners, you will champion a proactive, automation-first culture that ensures our global operations run smoothly 24/7/365.

What You\'ll Do (Your Impact)

Champion Global Infrastructure Reliability

• End-to-End Visibility: Oversee the operational health, performance, and availability of multi-cloud environments (Azure, AWS, GCP) alongside foundational on-premises infrastructure.


• Proactive Observability: Implement state-of-the-art monitoring and telemetry tools to anticipate capacity bottlenecks and resolve performance degradations before they impact the business.


• Smart Capacity Planning: Forecast future workload demands, partnering with architecture teams to proactively scale resources and tooling efficiently.

Lead Incident Prevention & Crisis Resolution

• Crisis Leadership: Serve as the regional escalation authority for major infrastructure incidents during your time zone, collaborating seamlessly in a global "follow-the-sun" model.


• Continuous Learning: Facilitate constructive Post-Incident Reviews (PIRs) and retrospectives, turning unexpected disruptions into long-term architectural improvements and preventative measures.


• Governance & Safeguards: Act as the trusted approval authority for critical changes, elevated access requests, and environment promotions to minimise downtime risk.

Drive Automation & Operational Rigor

• Automate Everything: Champion automated workflows and modern scripting to eliminate manual toil across provisioning, patching, backup routines, and routine maintenance.


• ITSM Excellence: Spearhead robust, pragmatic IT service management practices (Incident, Problem, Change, Configuration/CMDB, and Disaster Recovery drills).


• Security & Compliance: Partner with security champions to enforce least-privilege access, monitor potential vulnerabilities, and uphold enterprise compliance benchmarks across all cloud estates.

Partner & Elevate Third-Party Delivery

• Vendor Collaboration: Lead regular service reviews and operational rhythms with external managed service providers and cloud engineering teams.


• Technical Guidance: Provide clear direction, foster vendor capability and autonomy, and ensure partners deliver to Mars' high standards of quality and efficiency.

What We\'re Looking For

Core Requirements

• Proven IT Experience: 5+ years of hands-on experience across enterprise platforms, infrastructure, or cloud engineering.


• Multi-Cloud Proficiency: Solid operational knowledge of at least two major public cloud platforms ( Azure, AWS, or GCP ), paired with a firm grasp of core compute, network, and storage fundamentals.


• Crisis & Incident Composure: Demonstrated experience troubleshooting complex distributed systems and coordinating technical teams through major incidents.


• Pragmatic Leadership: Strong stakeholder management and communication skills, with the ability to bridge conversations between technical engineers, vendor partners, and business stakeholders.


• Security-First Mindset: Practical experience managing access control, identity governance, and foundational cloud security principles

Bonus Points (Desirable)

• Relevant cloud certifications (e.g., Microsoft Azure Administrator Associate / Solutions Architect , AWS Certified SysOps / Solutions Architect , or GCP Cloud Engineer ).


• Established background working with modern ITSM frameworks (ITIL) and enterprise observability platforms (e.g., Datadog, Dynatrace, Splunk, Azure Monitor).


• Experience partnering with external Managed Service Providers (MSPs) in a global matrix environment.

What You Can Expect From Mars

• Competitive Reward: Industry-competitive base compensation along with an attractive annual bonus and comprehensive local benefits package.


• Flexibility & Harmony: Hybrid working arrangements that blend remote flexibility with vibrant, collaborative office days in Warsaw.


• Real Career Progression: Broad development opportunities across Mars Digital Technologies, enterprise architecture, and global leadership pathways.


• Values-Led Culture: An inclusive, supportive environment driven by mutuality and freedom, where your voice and ideas are genuinely valued.