Global Client Onboarding Analyst

Citi; Warszawa; On-site; PLN 90,000 - 143,000; Full time

Benefits offered by this job

Pension plan 6%

Private medical care

Life insurance

Employee assistance program

Parental leave

Sport card

Volunteer day

Flex benefits

Incentive program

Employee discounts

Job summary

Citi in Warsaw is seeking an onboarding professional to support the client account opening process and deliver high-quality service to internal and external customers. You will handle documentation, system setups, and daily maintenance tasks while working with multiple teams to ensure accurate and timely completion of accounts.

The role requires 0-2 years in related areas, strong English communication, and proficiency with Microsoft Office.

Qualifications

• 0-2 years of experience in Documentation review, Account Maintenance and related Cash products preferred.
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment.
• Capable of prioritizing and eager to learn multiple products in a challenging environment.
• Proficient in Microsoft Office Applications.
• Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).

Responsibilities

• Responsible for customer interaction, documentation issuance, review and system setups.
• Demonstrates high level of diligence, motivation and organizational skills.
• Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
• Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
• Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
• Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
• Consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
• Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
• Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
• Embarks on continuous on the job training for end to end product knowledge.
• Understands client requirements and implement them correctly.
• Understands new customer requirements and ensure adequate support to new customer requirements and initiatives. Monitors customer satisfaction and service level and drive process changes. Provides innovative solutions to clients.
• Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.

Skills

Interpersonal skills

Pro-active team player

Written communication

Verbal communication

Attention to detail

Microsoft Office

English proficiency

Tools

Microsoft Office

Job description

Citi in Warsaw is seeking an onboarding professional to support the client account opening process and deliver high-quality service to internal and external customers. You will handle documentation, system setups, and daily maintenance tasks while working with multiple teams to ensure accurate and timely completion of accounts.

The role requires 0-2 years in related areas, strong English communication, and proficiency with Microsoft Office.