Global AR Collections Associate - Hybrid Role

ACCA Careers; Kraków; Hybride; PLN 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Professional development opportunities

Buddy program for new joiners

Structured onboarding process

Inclusive work culture

Access to online training platforms

Résumé du poste

Deloitte in Kraków is seeking a motivated Collections Associate to manage the accounts receivable portfolio, drive timely payments, and maintain strong customer relationships. You will focus on end-to-end AR processes, billing accuracy, and dispute resolution while collaborating with internal teams.

The role requires 0–2 years' experience, English (B2) and German (B2), and offers a structured onboarding, buddy program, and professional development opportunities within a flexible hybrid setup.

Qualifications

• 0–2 years of Finance Customer Service, Collections, or Accounts Receivable roles.
• Solid understanding of the end-to-end Accounts Receivable (AR) process, including invoicing, cash application, and payment reconciliation.
• Excellent verbal and written communication skills, with the ability to interact clearly and effectively with both internal teams and external stakeholders.
• Hands-on experience with accounting systems such as SAP or Oracle, along with strong proficiency in Microsoft Office applications.
• Strong analytical mindset with a high level of accuracy and attention to detail.
• Advanced proficiency in English (B2) and German (B2) required to effectively support a global customer base.

Responsabilités

• Manage Overdue Accounts: Proactively contact customers with past-due accounts to secure timely payment.
• Define Payment Plans: Work with customers to establish and manage effective payment plans and terms.
• Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments.
• Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment.
• Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process.
• Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management.
• Compliance: Ensure all collection activities adhere to company policies and legal regulations

Connaissances

Communication

Analytical mindset

Attention to detail

English (B2)

German (B2)

AR process understanding

Outils

SAP

Oracle

Microsoft Office

Description du poste

Deloitte in Kraków is seeking a motivated Collections Associate to manage the accounts receivable portfolio, drive timely payments, and maintain strong customer relationships. You will focus on end-to-end AR processes, billing accuracy, and dispute resolution while collaborating with internal teams.

The role requires 0–2 years' experience, English (B2) and German (B2), and offers a structured onboarding, buddy program, and professional development opportunities within a flexible hybrid setup.