Global Application Analyst – AI-Driven Ops

heidelbergmaterials; Wrocław; Vor Ort; PLN 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Private medical care

Multisport card

Holiday allowances

Culture subsidies

Fresh fruit

Zusammenfassung

Heidelberg Materials Digital Hub Wroclaw is seeking an early-career IT application support professional to own and run a portfolio of business applications used across Europe, AMWA and APAC. You will be the bridge between business users and IT, keeping applications running, assisting users and ensuring smooth rollouts.

You will work with experts worldwide, contribute to AI-enabled solutions and low-code projects, and help standardize processes in a fast-growing shared service.

Qualifikationen

• University degree in IT or related field with good grades.
• Early-career profile with relevant student jobs and internships.
• Excellent communication skills, confident on the phone and online with users from plant operators to senior management.
• Hands-on, end-to-end ownership of results.
• Strong analytical skills, structured prioritisation and root-cause problem solving.
• Quick and flexible learner of new processes, applications and tools.
• Ability to work effectively in international environments, with colleagues and users from more than 30 countries.
• Good MS Excel and PowerPoint skills.
• English at B2-C1 level, written and spoken.

Aufgaben

• Run your application portfolio across Europe, AMWA and APAC.
• Be the first contact for users by phone, online and tickets; understand issues and guide them.
• Drive incidents, requests and changes from request to resolution.
• Support rollouts to new sites and countries and move from local to global solutions.
• Build AI-assisted solutions and low-code tools to close gaps in applications.

Ausbildung

University degree in IT or related field

Tools

ServiceNow

Jira

LeanIX

GitHub Copilot

Power Apps

Jobbeschreibung

Heidelberg Materials Digital Hub Wroclaw is seeking an early-career IT application support professional to own and run a portfolio of business applications used across Europe, AMWA and APAC. You will be the bridge between business users and IT, keeping applications running, assisting users and ensuring smooth rollouts.

You will work with experts worldwide, contribute to AI-enabled solutions and low-code projects, and help standardize processes in a fast-growing shared service.