Global Application Analyst – AI & Digital Hub

Heidelberg Materials; Wrocław; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private medical care

Multisport card

Holiday and children's summer camp.*

Culture and sport subsidies

Fresh fruit at work

Internal and external training

Cultural events and sports

Annual Bonus

Job summary

Heidelberg Materials Digital Hub Wroclaw seeks an IT application specialist to support business apps across Europe, AMEA and APAC. You’ll bridge business users and IT, keep applications running, assist users and drive rollout projects.

Own selected applications, manage incidents and migrations, and contribute to AI-enabled development with low-code tools. Document processes and collaborate with global teams on process improvements.

Qualifications

• University degree in IT, business informatics, information systems, or logistics with good grades.
• Student jobs or internships showing motivation are a plus.
• Strong communication and analytical skills with end-to-end ownership mindset.

Responsibilities

• Run application portfolio support across Europe, AMEA and APAC, acting as first contact for users by phone, online or tickets.
• Drive incidents, requests and changes from request to resolution, and coordinate with vendors and global teams.
• Roll out and migration support for new sites and global solutions with testing and go-live support.
• Build solutions using AI-assisted development and low-code tools; document processes and handovers.

Skills

Strong analytical skills

Excellent communication skills

MS Excel

PowerPoint

English proficiency B2-C1

Multilingual: German/French/Italian

End-to-end ownership

Education

University degree in IT/Business/Logistics related field

Tools

ServiceNow

Jira

LeanIX

Job description

Heidelberg Materials Digital Hub Wroclaw seeks an IT application specialist to support business apps across Europe, AMEA and APAC. You’ll bridge business users and IT, keep applications running, assist users and drive rollout projects.

Own selected applications, manage incidents and migrations, and contribute to AI-enabled development with low-code tools. Document processes and collaborate with global teams on process improvements.