Application Manager

Heidelberg Materials; Wrocław; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Private medical care

Annual Bonus

Wide training opportunities

Job summary

Heidelberg Materials in Wroclaw is seeking an Application Manager to join the Digital Hub and bridge business users and IT across Europe. You will run the application portfolio, support users, and coordinate incidents, requests and rollouts.

The role requires a university degree, excellent communication, and the ability to work in international teams. Nice-to-have are ServiceNow, Jira or LeanIX, plus English at B2–C1; the position includes training, bonuses and travel within Europe.

Qualifications

• University degree in IT, informatics, or related field with good grades.
• Early-career profile with internships or student jobs in IT/business applications.
• Excellent communication, especially for users from multiple countries.
• Hands-on, end-to-end ownership mindset and analytical problem solving.

Responsibilities

• Run the application portfolio and own selected business apps in Europe, AMWA and APAC.
• Support users by phone, online, and through tickets, guiding issue resolution.
• Drive incidents, requests and changes from intake to closure.
• Roll out and migrate to new sites and global solutions with documentation.
• Build AI-enabled solutions and low-code tooling to close gaps.
• Learn new processes quickly across order-to-cash, logistics, and manufacturing.
• Document handovers and maintain LeanIX runbooks for knowledge sharing.
• Travel within Europe about every three months on average.

Skills

International teamwork

User support

Incident management

Rollout coordination

Analytical thinking

Education

Bachelor's degree in IT or related

Tools

ServiceNow

Jira

LeanIX

Job description

Application Manager### Application ManagerBewerben: POL > Wrocław > Swobodna 1: Vollzeit: Heute ausgeschrieben: JR10020219*Join the new Heidelberg Materials Digital Hub Wroclaw and help build an international team that takes care of business applications used across our countries. You are the bridge between business users and IT: you keep applications running, users supported and rollouts on track.**At one of the world’s largest building materials companies, you’ll gain insight into logistics, manufacturing and finance, work with experts worldwide and learn by taking ownership of topics end to end. You’ll help bring fragmented local application support into a shared service that is scalable, professional and cost-efficient, improving service quality and consistency while reducing duplication. Along the way, you’ll build the skills, network and track record to pursue opportunities in application management, business process management, digital transformation or technology-enabled operations—with the scale and variety of a global company opening up different career paths.***YOUR NEXT CHALLENGE*** **Run your application portfolio.** Take ownership of selected business applications used in Europe, AMWA and APAC, from vendor solutions to locally developed tools.* **Support users.** Be the first contact for users from different countries and functions, by phone, online and via tickets. Understand the issue, give guidance, solve it or route it to the right team (e.g. an invoicing error, a missing user access, a dispatch system outage).* **Drive incidents, requests and changes.** Follow each topic from request to resolution. Prioritise, coordinate with vendors, local IT and global teams, and keep users informed.* **Roll out and migrate.** Support rollouts to new sites and countries and the move from local to global solutions: testing new releases, onboarding users, writing documentation and supporting go-live.* **Build solutions with AI.** Design and build solutions and tools with AI-assisted development and low-code to close gaps in applications and meet recurring user needs, and grow your skills step by step as part of the AI Builders Initiative.* **Learn new processes fast.** Get up to speed quickly on areas such as order-to-cash, logistics, dispatch, plant operations, laboratory and compliance, and on the applications behind them.* **Document and hand over.** Maintain application documentation in LeanIX, runbooks and clear handovers, so knowledge does not depend on single people.* **Improve our services.** Spot recurring issues, fix root causes and help set consistent ways of working in a new shared capability.* **Travel.** Occasional travel within Europe, about one trip every three months at most.**Required Qualifications** * University degree in Business Informatics, Information Systems, Computer Science, Business Administration (IT or operations focus), Supply Chain Management, Logistics or a comparable field, with good grades.* Early-career profile with motivation shown through relevant student jobs and internships.* Excellent communication skills, confident on the phone and online with users from plant operators to senior management.* User-oriented and pragmatic, with a hands-on, can-do mentality and end-to-end ownership of results.* Strong analytical skills, structured prioritisation and root-cause problem solving.* Quick and flexible learner of new processes, applications and tools.* Ability to work effectively in international environments, with colleagues and users from more than 30 countries.* Good MS Excel and PowerPoint skills.* English at B2–C1 level, written and spoken.**Nice to have:*** Experience with ServiceNow, Jira or LeanIX.* Experience building small solutions and tools with AI-assisted development (e.g. GitHub Copilot, Codex, Cursor) or low-code (e.g. GitHub Copilot, Power Apps), for example from studies, student jobs or personal projects.* Experience in manufacturing companies or software firms and start-ups.* German, French or Italian; further languages are welcome.**What we offer:*** Employment contract in well-established company that is part of Heidelberg Materials Group;* Comprehensive benefit package, including private medical care, subsidized multisport card, holiday and childrens‘s summer camp allowances, culture and sport subsidies, fresh fruit at work;* Extensive range of internal and external training opportunities;* Cultural events and sports competitions for employees;* Annual Bonus.**What’s going to happen next?**Once you apply to this job advert, our recruiter will reach out to you within a week. If there is interest on both sides, we will schedule a pre-screening call to learn more about your experience and motivation to join our team.