German-Speaking Sales Systems Support Specialist - Remote

ERGO; Województwo pomorskie; Hybrid; PLN 52,000 - 76,000; Full time

Benefits offered by this job

Remote working

Dog-friendly office

Gaming room

Job summary

ERGO Technology & Services S.A. in Poland is seeking a Customer Support Specialist to assist sales teams using the EASY tool, resolve system issues, and create user guides. The role involves maintaining the knowledge base, testing features, coordinating user testing, and preparing release notes.

Fluency in German (C1) and English (B1) with 2–3 years of experience are required. We offer remote work options, a dog-friendly Warsaw office, flexible hours, and a multicultural, international

Qualifications

• Fluency in German (C1) and English (B1).
• Customer service experience and software business experience.
• 2–3 years of relevant professional experience.
• Good knowledge of business and process analysis, sales processes and sales channel specifics.
• Strong technical understanding and analytical skills.
• Excellent communication skills and ability to deal with demanding customers.
• Willingness to work on occasional weekends (about four days per year).

Responsibilities

• Support sales teams using the EASY tool by phone and written communication.
• Help users solve system and process-related issues.
• Create and update user guides, FAQs, and documentation.
• Maintain knowledge base and share best practices.
• Test new system features and updates before release.
• Coordinate user testing and gather feedback; prepare release notes.

Skills

German C1

English B1

Customer service

Business analysis

Sales process knowledge

Job description

ERGO Technology & Services S.A. in Poland is seeking a Customer Support Specialist to assist sales teams using the EASY tool, resolve system issues, and create user guides. The role involves maintaining the knowledge base, testing features, coordinating user testing, and preparing release notes.

Fluency in German (C1) and English (B1) with 2–3 years of experience are required. We offer remote work options, a dog-friendly Warsaw office, flexible hours, and a multicultural, international