German-Speaking Risk & Compliance Associate II

Fidelity Information Services, LLC; Poznań; Hybrid; PLN 90,000 - 95,000; Full time

Benefits offered by this job

Private health care

Life insurance

Pension plan

Lunch card

Gym

Office canteen discounts

Partial remote

Full remote option

Job summary

FIS in Poznań is seeking a Business Risk Associate with German language skills to support our US shift. You will handle customer and consultant inquiries, verify KYC documentation, and contribute to process improvements during a full-time schedule from 1:00 pm to 10:30 pm CET.

The role requires 1–2 years in finance, strong German (C1) and English communication, attention to detail, and a mix of independent and team-oriented work. Partial remote and potential for full remote options are offered.

Qualifications

• Fluent German (C1) and good English communication required.
• 1–2 years of experience in finance.
• Experience in customer service, written and spoken.
• High accuracy, quality focus and service orientation.

Responsibilities

• Handle telephone and written inquiries from customers and consultants.
• Respond to customer challenges with effective solutions.
• Ensure compliance with quality standards and KYC processes.
• Verify KYC documentation and perform post-verification when needed.
• Escalate complex issues and manage customer complaints.
• Participate in projects to improve processes and achieve company goals.

Skills

German (C1)

English (written & spoken)

Finance experience

Customer service

Attention to detail

Teamwork

Job description

FIS in Poznań is seeking a Business Risk Associate with German language skills to support our US shift. You will handle customer and consultant inquiries, verify KYC documentation, and contribute to process improvements during a full-time schedule from 1:00 pm to 10:30 pm CET.

The role requires 1–2 years in finance, strong German (C1) and English communication, attention to detail, and a mix of independent and team-oriented work. Partial remote and potential for full remote options are offered.