German-Speaking Risk & KYC Associate II (Remote)

FIS Investor Services Poland Sp. z o.o.; Poznań; Hybrid; PLN 90,000 - 95,000; Full time

Benefits offered by this job

Private health care

Life insurance

Pension plan

Lunch card

Gym

Job summary

FIS Investor Services Poland Sp. z o.o. in Poznań is seeking an experienced Business Risk Associate with German-language skills to support our US shift.

The role involves handling daily inquiries from customers and consultants, performing KYC checks, and ensuring compliance with quality standards. You will respond to challenges with practical solutions, contribute to process improvements, and work in a full-time capacity with a 1:00 pm – 10:30 pm CET schedule, including a 30-minute break, with

Qualifications

• 1–2 years of experience in finance or a finance-related role.
• Experience in customer service – spoken and written.
• Languages: Fluent German (C1) and good written/spoken English.

Responsibilities

• Handle daily telephone and written inquiries from customers and consultants with professionalism.
• Respond to customer challenges and provide practical solutions while maintaining quality standards.
• Verify customer KYC documentation, perform post-verification checks if needed, and escalate issues as required.

Skills

German language

English language

Finance experience

Customer service

KYC knowledge

Attention to detail

Teamwork

Job description

FIS Investor Services Poland Sp. z o.o. in Poznań is seeking an experienced Business Risk Associate with German-language skills to support our US shift.

The role involves handling daily inquiries from customers and consultants, performing KYC checks, and ensuring compliance with quality standards. You will respond to challenges with practical solutions, contribute to process improvements, and work in a full-time capacity with a 1:00 pm – 10:30 pm CET schedule, including a 30-minute break, with