BPS Business Risk Associate II with German-language skills (US market shift)

FIS; Poznań; Ibrido; PLN 90.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private health care

Life insurance

Pension plan

Lunch card

Gym

Office canteen discounts

Partial remote

Full remote option

Descrizione del lavoro

FIS in Poznań is seeking a Business Risk Associate with German language skills to support our US shift. You will handle customer and consultant inquiries, verify KYC documentation, and contribute to process improvements during a full-time schedule from 1:00 pm to 10:30 pm CET.

The role requires 1–2 years in finance, strong German (C1) and English communication, attention to detail, and a mix of independent and team-oriented work. Partial remote and potential for full remote options are offered.

Competenze

• Fluent German (C1) and good English communication required.
• 1–2 years of experience in finance.
• Experience in customer service, written and spoken.
• High accuracy, quality focus and service orientation.

Mansioni

• Handle telephone and written inquiries from customers and consultants.
• Respond to customer challenges with effective solutions.
• Ensure compliance with quality standards and KYC processes.
• Verify KYC documentation and perform post-verification when needed.
• Escalate complex issues and manage customer complaints.
• Participate in projects to improve processes and achieve company goals.

Conoscenze

German (C1)

English (written & spoken)

Finance experience

Customer service

Attention to detail

Teamwork

Descrizione del lavoro

Innovation isn’t just what we do; it’s how we work. At FIS, you’ll collaborate with talented people across the globe to create solutions that shape the way the world pays, banks and invests. If you’re ready to grow your career while making a meaningful impact, we’d love to meet you.

We are currently seeking an experienced Business Risk Associate with German-language skills to support our team during the US shift at our Poznan location.

About the role

• The telephone and written answers from every day to complex inquiries of our customers and consultants.
• Responding to our customers’ challenges and providing a solution.
• Compliance with quality standards, possible control function related to out KYC process.
• Verification of customer KYC documentation and, if necessary, corresponding post-verification.
• Escalation of difficult issues and complaint management.
• Participation in projects to implement the company’s goals and improve certain processes.
• Full-time position, Monday through Friday, with an eight-hour daily schedule from 1.00 pm – 10:30 pm CET , including a 30-minute break.

What you bring:

• 1-2 years of experience Work experience in finance
• Experience in customer service – spoken and written
• Languages: Fluent German (at least C1) and good communication skills in written and spoken English
• A high degree of accuracy, quality and service orientation Independent and team-oriented work to achieve set deadlines
• Good organizational skills and high resilience without losing focus on the customer

What we offer you:

At FIS, we are as committed to growing our employees’ careers as our own business. We offer:

• Convenient office location in Poznań [Nowy Rynek Complex, Building B Przemyslowa 3 Street], with the possibility to work partially remote to suit your needs. If you live 50 km or more away from Poznan, we can offer the option of full remote work.
• Attractive benefits include private health care, life insurance, pension plan, lunch card, gym, office canteen discounts.
• Inclusive and diverse team atmosphere.
• Contract of employment

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is 90,000 - 95,000 PLN gross annually and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.