BPS Business Risk Associate II with German-language skills (US market shift)

FIS Investor Services Poland Sp. z o.o.; Poznań; Hybrid; PLN 90,000 - 95,000; Full time

Benefits offered by this job

Private health care

Life insurance

Pension plan

Lunch card

Gym

Job summary

FIS Investor Services Poland Sp. z o.o. in Poznań is seeking an experienced Business Risk Associate with German-language skills to support our US shift.

The role involves handling daily inquiries from customers and consultants, performing KYC checks, and ensuring compliance with quality standards. You will respond to challenges with practical solutions, contribute to process improvements, and work in a full-time capacity with a 1:00 pm – 10:30 pm CET schedule, including a 30-minute break, with

Qualifications

• 1–2 years of experience in finance or a finance-related role.
• Experience in customer service – spoken and written.
• Languages: Fluent German (C1) and good written/spoken English.

Responsibilities

• Handle daily telephone and written inquiries from customers and consultants with professionalism.
• Respond to customer challenges and provide practical solutions while maintaining quality standards.
• Verify customer KYC documentation, perform post-verification checks if needed, and escalate issues as required.

Skills

German language

English language

Finance experience

Customer service

KYC knowledge

Attention to detail

Teamwork

Job description

Innovation isn’t just what we do; it’s how we work. At FIS, you’ll collaborate with talented people across the globe to create solutions that shape the way the world pays, banks and invests. If you’re ready to grow your career while making a meaningful impact, we’d love to meet you. We are currently seeking an experienced Business Risk Associate with German-language skills to support our team during the US shift at our Poznan location.

About the role:

The telephone and written answers from every day to complex inquiries of our customers and consultants. Responding to our customers' challenges and providing a solution. Compliance with quality standards, possible control function related to out KYC process. Verification of customer KYC documentation and, if necessary, corresponding post-verification. Escalation of difficult issues and complaint management. Participation in projects to implement the company's goals and improve certain processes. Full-time position, Monday through Friday, with an eight-hour daily schedule from 1.00 pm – 10:30 pm CET, including a 30-minute break.

What you bring:

• 1-2 years of experience
• Work experience in finance
• Experience in customer service – spoken and written
• Languages: Fluent German (at least C1) and good communication skills in written and spoken English
• A high degree of accuracy, quality and service orientation
• Independent and team-oriented work to achieve set deadlines
• Good organizational skills and high resilience without losing focus on the customer

What we offer you:

• Convenient office location in Poznań [Nowy Rynek Complex, Building B Przemyslowa 3 Street], with the possibility to work partially remotely to suit your needs.
• If you live 50 km or more away from Poznan, we can offer the option of full remote work.
• Attractive benefits include private health care, life insurance, pension plan, lunch card, gym, office canteen discounts.
• Inclusive and diverse team atmosphere.

Contract of employment

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is 90,000 - 95,000 PLN gross annually and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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