German-Speaking IT Service Desk Specialist

Outokumpu Chrome Oy; Katowice; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

International, diverse and highlycolla

Private life insurance

Comprehensive medical care

Pension scheme

Multisport card

Annual performance bonus

Accident-free bonus

Job summary

Outokumpu Chrome Oy in Katowice is seeking a Service Desk Specialist who speaks German and English. You will provide 1st level IT support to end users via phone, chat, email, and our support portal.

Responsibilities include troubleshooting and resolving technical issues using the knowledge base, escalating unresolved tickets to 2nd level support and third-party suppliers, and assisting users with IT service requests.

Qualifications

• IT degree or equivalent
• Minimum of 1 year of experience in Service Desk or IT support
• Fluent in German and English (spoken and written)
• Excellent analytical and problem-solving skills
• Strong communication and customer service skills
• Experience with Active Directory, O365, and Windows
• Experience with ServiceNow or similar ITSM tool is a plus

Responsibilities

• Provide 1st level IT support to end users in German and English via phone, chat, email, and our support portal.
• Troubleshoot and resolve technical issues using solutions from our knowledgebase.
• Escalate unresolved tickets to 2nd level support teams and third-party suppliers.
• Assist users with IT service requests.
• Ensure all actions are accurately recorded in our ITMS tool.
• Perform user administration tasks across various IT systems.
• Utilize and contribute to the development of our existing knowledgebase.

Skills

Fluent German and English

Analytical and problem-solving

Communication and customer service

Education

IT degree or equivalent

Tools

Active Directory

O365

Windows

ServiceNow / ITSM

Job description

Outokumpu Chrome Oy in Katowice is seeking a Service Desk Specialist who speaks German and English. You will provide 1st level IT support to end users via phone, chat, email, and our support portal.

Responsibilities include troubleshooting and resolving technical issues using the knowledge base, escalating unresolved tickets to 2nd level support and third-party suppliers, and assisting users with IT service requests.