German-Speaking Customer Support & Sales Advisor

Velenosi&Meredith; Warszawa; On-site; PLN 72,342 - 91,633; Full time

Benefits offered by this job

Signing bonus

Relocation package

Health insurance

Meal vouchers

Multisport card

Training program

Career growth

International work environment

Job summary

Velenosi&Meredith is seeking a German-speaking Customer Support Advisor (Inbound) in Sofia, Bulgaria. You will handle inbound calls, resolve inquiries, provide product and billing support, and identify sales opportunities while delivering an outstanding customer experience.

The role requires C2 German proficiency and at least B1 English, with flexible shifts. On-site work is required, with hybrid options after 4 months based on KPIs; relocation and signing bonus are offered.

Qualifications

• German language proficiency at C2 level (speaking and writing).
• Minimum English proficiency at B1 level.
• Strong communication and customer service skills.

Responsibilities

• Handle inbound customer support calls in German.
• Resolve billing, product, and technical inquiries.
• Update customer information in internal systems.
• Escalate complex cases when required.
• Identify sales opportunities and maximize customer satisfaction.

Skills

German (C2)

English (B1)

Communication skills

Job description

Velenosi&Meredith is seeking a German-speaking Customer Support Advisor (Inbound) in Sofia, Bulgaria. You will handle inbound calls, resolve inquiries, provide product and billing support, and identify sales opportunities while delivering an outstanding customer experience.

The role requires C2 German proficiency and at least B1 English, with flexible shifts. On-site work is required, with hybrid options after 4 months based on KPIs; relocation and signing bonus are offered.