German-Speaking Customer Support Advisor + €1, 000 signing bonus + Relocation

Velenosi&Meredith

Warszawa

Presencial

PLN 80 000 - 102 000

Tempo integral

14 dias+

Gerador de candidaturas

Recebe uma resposta deste empregador — um currículo e uma carta de apresentação adaptados exatamente ao que estão a contratar.

Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

Signing bonus

Relocation

Health insurance

Meal vouchers

Multisport card

Training program

Career growth opportunities

International work environment

Resumo da oferta

Swiss Telecommunications Provider in Sofia invites a German-speaking Customer Support Advisor to handle inbound calls, resolve inquiries, and provide product and billing support, while spotting sales opportunities to enhance the customer experience.

You will work on-site with a hybrid option after 4 months based on KPIs, with rotating shifts and EU citizenship requirement.

Qualificações

C2 German proficiency required.
English at least B1.
Excellent communication and customer service skills.
Willing to work on-site with hybrid option after 4 months.

Responsabilidades

Handle inbound customer support calls in German.
Resolve billing, product, and technical inquiries.
Update customer information in internal systems.
Escalate complex cases when required.
Identify sales opportunities and maximize customer satisfaction.

Conhecimentos

German C2

English B1

Communication skills

Rotational shifts

Descrição da oferta de emprego

German-Speaking Customer Support Advisor (Inbound)

Location: Sofia, Bulgaria | On-Site (Hybrid available after 4 months based on performance)

About the Role

Join a leading customer support team supporting a prestigious Swiss telecommunications company. You'll assist customers via inbound calls, resolve inquiries, provide product and billing support, and identify sales opportunities while delivering an outstanding customer experience.

Key Responsibilities

Handle inbound customer support calls in German
Resolve billing, product, and technical inquiries
Update customer information in internal systems
Escalate complex cases when required
Identify sales opportunities and maximize customer satisfaction

Requirements

C2 German proficiency (spoken and written)
Minimum B1 English
Strong communication and customer service skills
Comfortable working rotational shifts (Monday–Sunday, between 09:00–22:00)
Willing to work on-site (hybrid option available after 4 months based on KPIs)
EU citizenship is required. Unfortunately, applicants who do not hold EU citizenship are not eligible for this position. Please do not apply if you do not meet this requirement.

What's in it for you