German-Speaking Customer Care & Sales Support - Warsaw

Maersk; Warszawa; Sur place; PLN 89 280 - 111 600; Plein temps

Avantages offerts par ce poste

Health Insurance

Life & Accident Insurance

Supplementary Pension Plan (Pracownice

Role Specific Benefits

Résumé du poste

Maersk in Warsaw is hiring a German-speaking Customer Care Specialist to support Sales and Customer Success with quoting and coordination. You will act as a key contact for German-speaking customers, ensuring timely updates on services and pricing, and resolving issues with cross-functional teams.

This entry to mid-level role offers growth into sales support and customer success, in a fast-paced international environment, with modern offices in Warsaw.

Qualifications

• German language skills at Intermediate level (B1/B2 or above.
• Good English language skills for international communication.
• 1–2 years of experience in customer care, customer service, customer support, sales support, quoting, shared services, or a related operational role.
• Strong communication and relationship-building skills.
• Excellent organisational skills with the ability to manage multiple priorities.
• A proactive mindset and willingness to learn.
• Comfortable working in a fast-paced, team-oriented environment.
• Basic knowledge of MS Office applications, including Excel, Outlook, and Word.

Responsabilités

• Support Sales and Customer Success teams with day-to-day quoting and commercial activities.
• Manage and coordinate customer requests and spot quotations, ensuring accuracy and timely delivery.
• Communicate with German-speaking customers, providing updates on services, pricing, and changes.
• Help resolve customer queries and issues, working cross-functionally to find solutions quickly.
• Support follow-ups and escalations, ensuring a seamless customer experience.
• Maintain accurate data and contribute to reporting and administrative tasks.
• Take part in process improvements and team initiatives, helping to drive efficiency and quality.

Connaissances

German language

English language

Customer care experience

Communication

Organisational skills

Proactive mindset

Team orientation

Outils

MS Office

Excel

Outlook

Word

Description du poste

Maersk in Warsaw is hiring a German-speaking Customer Care Specialist to support Sales and Customer Success with quoting and coordination. You will act as a key contact for German-speaking customers, ensuring timely updates on services and pricing, and resolving issues with cross-functional teams.

This entry to mid-level role offers growth into sales support and customer success, in a fast-paced international environment, with modern offices in Warsaw.