German Netflix Support Expert — Relocate to Athens

Mercier Consultancy MD; Polska; Sur place; PLN 123 000 - 172 000; Plein temps

Avantages offerts par ce poste

Relocation package

Bonuses (13th/14th salary)

Performance bonus

Training

Health insurance

Athens office

Growth opportunities

Résumé du poste

Mercier Consultancy Group is recruiting a German-speaking Netflix Customer Expert to join our Greece-based team. You will deliver premium support for Netflix’s SaaS platform, primarily in German, helping users with account, streaming, and performance questions.

We offer relocation to Athens, a fully paid package, and a competitive monthly salary with 13th and 14th salary bonuses. You will join a multicultural office and collaborate with international cross-functional teams.

Qualifications

• Native or fluent German (spoken and written).
• EU passport or Greek work permit for relocation.
• Strong proficiency with digital software tools and a passion for SaaS.

Responsabilités

• Deliver premium support for Netflix's SaaS platform in German.
• Troubleshoot technical inquiries related to software performance, streaming quality, and account management.
• Maintain a knowledge base of the SaaS ecosystem to provide accurate solutions.
• Act as a brand ambassador, upholding high standards for a leading tech company.
• Collaborate with international cross-functional teams to resolve complex issues.
• Gather and report user feedback to product teams for optimization.
• Participate in coaching sessions to enhance language and product expertise.

Connaissances

German language

Customer service

Communication skills

Relocation ready

Outils

CRM software

SaaS platforms

Description du poste

Mercier Consultancy Group is recruiting a German-speaking Netflix Customer Expert to join our Greece-based team. You will deliver premium support for Netflix’s SaaS platform, primarily in German, helping users with account, streaming, and performance questions.

We offer relocation to Athens, a fully paid package, and a competitive monthly salary with 13th and 14th salary bonuses. You will join a multicultural office and collaborate with international cross-functional teams.