German Speaking Netflix Customer Experts - Work Remote In Greece

Mercier Consultancy MD; Polska; On-site; PLN 123,000 - 172,000; Full time

Benefits offered by this job

Relocation package

Bonuses (13th/14th salary)

Performance bonus

Training

Health insurance

Athens office

Growth opportunities

Job summary

Mercier Consultancy Group is recruiting a German-speaking Netflix Customer Expert to join our Greece-based team. You will deliver premium support for Netflix’s SaaS platform, primarily in German, helping users with account, streaming, and performance questions.

We offer relocation to Athens, a fully paid package, and a competitive monthly salary with 13th and 14th salary bonuses. You will join a multicultural office and collaborate with international cross-functional teams.

Qualifications

• Native or fluent German (spoken and written).
• EU passport or Greek work permit for relocation.
• Strong proficiency with digital software tools and a passion for SaaS.

Responsibilities

• Deliver premium support for Netflix's SaaS platform in German.
• Troubleshoot technical inquiries related to software performance, streaming quality, and account management.
• Maintain a knowledge base of the SaaS ecosystem to provide accurate solutions.
• Act as a brand ambassador, upholding high standards for a leading tech company.
• Collaborate with international cross-functional teams to resolve complex issues.
• Gather and report user feedback to product teams for optimization.
• Participate in coaching sessions to enhance language and product expertise.

Skills

German language

Customer service

Communication skills

Relocation ready

Tools

CRM software

SaaS platforms

Job description

German Speaking Netflix Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-class organizations. As industry leaders, we specialize in facilitating high-level career opportunities, ensuring our candidates find the perfect alignment for their professional ambitions within the European market.

Job Overview

We are thrilled to offer the German Speaking Netflix Customer Experts position in Greece, representing a global leader in the SaaS entertainment industry. This is a unique opportunity to provide premium support in a dynamic software environment while enjoying the Mediterranean lifestyle through our comprehensive support for those seeking professional jobs in Greece.

Key Responsibilities

• Deliver exceptional support for Netflix's SaaS platform, ensuring seamless user experiences for the German market
• Troubleshoot technical inquiries related to software performance, streaming quality, and account management
• Maintain a deep knowledge base of the SaaS ecosystem to provide accurate, efficient solutions
• Act as a brand ambassador, upholding the high standards expected from one of the world's most innovative tech companies
• Collaborate with international cross-functional teams to resolve complex technical software issues
• Gather and report user feedback to internal product teams to drive continuous software optimization
• Participate in regular coaching sessions to enhance communication skills and product expertise in this German-speaking job

Requirements

• Native or fluent German (spoken and written) is mandatory for this role
• Valid EU passport or valid Greek work permit (required for relocation)
• Strong proficiency in digital software tools and a passion for the SaaS entertainment industry
• Exceptional communication skills with a customer-centric mindset
• Willingness to relocate to Athens for this exciting German Speaking Netflix Customer Experts position in Greece
• Ability to adapt to new technologies and fast-paced work environments

Benefits

What We Offer

• Highly competitive monthly salary with 13th and 14th salary bonuses paid annually
• Fully Paid Relocation Package (includes flight ticket, airport transfer, and hotel accommodation)
• Monthly Performance Bonus linked to individual and team KPIs
• Comprehensive, fully paid initial and ongoing training within the SaaS sector
• Full health insurance coverage and additional social benefits
• A vibrant, multicultural office environment based in the heart of Athens
• Exclusive opportunities for professional growth within the company

Life in Greece

Living in Athens provides a perfect balance of professional development and a high quality of life. As one of the most vibrant capitals in Europe, Greece offers an endless array of history, culture, and sun-drenched beaches. Choosing one of our German-speaking jobs means embracing a lifestyle where ancient heritage meets modern convenience, ensuring your time in Greece is as rewarding personally as it is professionally.

Our relocation experts handle every detail of your move to Greece, allowing you to focus on enjoying the world-renowned Mediterranean cuisine and the legendary hospitality that makes Greece a top destination for expatriates. Joining our team means joining a thriving community of international professionals living their best lives in Greece.