Generative AI Solutions Engineer

Sonova Group; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Sonova is seeking a Generative AI Solutions Engineer to join the Operations and Customer Experience team. The role focuses on building GenAI-powered data products, real-time customer insights, and compliant AI-enabled applications across CX and operations.

You will collaborate with data, IT, R&D and Legal to design scalable AI workflows, manage data pipelines, and drive adoption through documentation and standardization. A hybrid work model is offered.

Qualifications

• 3+ years in data science or related field with hands-on GenAI deployments in enterprise environments
• Experience with Azure AI Foundry and Databricks in production
• Strong knowledge of LLMs, embeddings, vector databases and prompt engineering

Responsibilities

• Design, deliver and scale GenAI solutions to unlock real-time customer insights
• Build AI-first data pipelines on Azure and Databricks
• Collaborate with global teams to translate business needs into scalable AI solutions
• Ensure compliance with data privacy, security and responsible AI standards

Skills

GenAI applications

Azure Databricks

Python

LLMs

Prompt engineering

Communication

Education

Bachelor's degree in data science or related field

Tools

Azure AI Foundry

Databricks

PySpark

GitHub Copilot

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Generative AI Solutions Engineer

Contract type: Temporary contract (14 months)

We are currently looking for a Generative AI Solutions Engineer to join our Operations and Customer Experience (CX) team.

Data and AI are increasingly central to Sonova's ability to deliver better outcomes for customers and to improve operational efficiency. This role designs, delivers, and scales data and generative AI solutions that unlock real-time customer insights, streamline internal data access, and accelerate compliant knowledge and content creation across Operations and Customer Experience (CX).

Building on Sonova's global strategy, the Generative AI Solutions Engineer within CX in Operations collaborates closely with global data and digital teams, IT, R&D, and Legal/Compliance to develop robust data products and AI-enabled applications that are secure, reliable, and aligned with business priorities.

More about the role :

• Develop and maintain LLM-powered GenAI applications including RAG, enterprise search and agentic workflows with tool use and orchestration
• Design and implement AI-augmented development workflows using agentic coding tools and LLM-based code generation; establish best practices for reviewing and validating AI-generated output
• Build and manage AI-first data pipelines on Azure and Databricks, including unstructured data processing, embedding and vector indexing
• Continuously evaluate and optimize AI solutions across accuracy, groundedness and latency; convert user feedback into improvement cycles
• Collaborate with stakeholders to translate business needs into scalable AI and analytics solutions
• Ensure compliance with data privacy, security and responsible AI standards
• Drive adoption through enablement, documentation and standardization across CX and the CoE

More about you :

• 3+ years in data science or a related field with hands-on experience deploying GenAI solutions in enterprise environments
• Practical experience with Azure (incl. Azure AI Foundry), Databricks and PySpark
• Strong knowledge of LLMs, RAG architectures, embeddings, vector databases and prompt engineering
• Proficiency in Python and experience with structured and unstructured data
• Proficiency with agentic coding tools such as GitHub Copilot or Claude Code
• Experience with Git, CI/CD and modern software development practices
• Strong communication skills; able to translate complex technical concepts into business value

More about what we offer :

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.