GBS Transformation Manager (Finance)

Capgemini; Kraków; On-site; PLN 240,000 - 360,000; Full time

Benefits offered by this job

Company car

Yearly financial bonus

Private medical care (Medicover)

Life insurance

NAIS benefit platform access

Job summary

Capgemini is seeking a GBS Transformation Manager to drive large-scale, technology-enabled transformations across global business services in Kraków. You will guide clients through complex change initiatives, shape end-to-end transformation programs, and ensure measurable impact by leveraging automation and digital solutions.

You will lead GBS transformation projects within Finance, mentor consultants, and design operating models while collaborating with CxO-level stakeholders to deliver

Qualifications

• Experience leading large-scale transformation programs.
• Knowledge of GBS/SSC service delivery models and processes (AP/AR/GL).
• Ability to translate requirements into transformation roadmaps and business cases.

Responsibilities

• Lead GBS transformation projects across Finance.
• Steer programs including operating model design and process/tech maturity assessments.
• Own program deliverables and design target operating models.
• Lead design workshops and present recommendations to clients.
• Coach transformation consultants and drive client consensus.

Skills

Program Management

Stakeholder Management

GBS/SSC knowledge

Process Improvement

Change Management

Business Case Development

English fluency

Education

Project Management Certification

Tools

S4HANA/SAP ECC

Oracle ERP

Job description

Your role

Join our team as a GBS Transformation Manager and take responsibility for driving large‑scale, technology‑enabled transformation across global business services. In this role, you will guide clients through complex change initiatives, leveraging automation and cutting‑edge digital solutions to reshape the future of business operations. You will play a key role in designing, fine‑tuning, and orchestrating end‑to‑end transformation programs, ensuring seamless execution and measurable impact.

• Lead the GBS transformation projects within Finance, mentoring and coaching Transformation Consultants in successful development and delivery of the project deliverables
• Steer transformation programs that may be related to: target operating model design, process design, process and technology maturity assessment, benchmarking, GBS / SSC set up, automation potential assessment, ERP/Platform solutions implementation, RPA implementation, transition, RPA implementation, training delivery, change management and similar.
• Own program / project deliverables related to GBS transformation programs.
• Design the Target Operating Model and lead Process Design workshops.
• Utilize your GBS, process and technology expertise to provide improvement recommendations to steer clients in their transformation journey.
• Make convincing presentations and put own ideas forward to Client.
• Facilitate client meetings, driving towards consensus and agreement of all stakeholders.

Your profile

• Great and proven in practice, understanding of Service Delivery Models (GBS/ SSC/BPO/hybrid/BOT etc.) and General process knowledge - AP/AR/GL/MDM.
• Great understanding and insight of GBS/ SSC service components (BPO / SSC markets / trends, CI, governance model, performance management, organizational structure, contracting, legal aspects, office fit out, connectivity, IT, back office, visual management, and others).
• Experience in Program Management (project management certification will be an asset) and proven track of program / projects delivery.
• Strong interpersonal skills with ability to collaborate and work effectively with CxO level Stakeholders.
• Translate GBS requirements into a business cases and create transformation roadmap
• Continuous Improvement, Client value and Innovation mindset with proven benefits delivered
• Knowledge and experience in at least one of the ERPs: S4H, SAP ECC or Oracle.
• Fluent English, (French or German would be an asset).

What You'll love about working here

• Practical benefits: company car, yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 4
• Power to build a sustainable, more inclusive future: Be the change and engage in our initiatives like IT Girls Evolution Academy, CharITy Hackathon, Tree Planting or Grant Program.