Transformation Manager (GBS, Finance)

Capgemini; Kraków; On-site; PLN 299,529 - 385,109; Full time

Benefits offered by this job

Company car

Yearly financial bonus

Private medical care

Access to training programs

Job summary

A leading global technology transformation firm in Kraków is seeking a GBS Transformation Manager. You will lead large-scale, technology-enabled transformations, guide clients through changes, and mentor team members. The ideal candidate has a strong understanding of service delivery models, experience in program management, and the ability to communicate effectively with stakeholders. The role offers exceptional benefits including a company car, bonuses, and comprehensive medical care.

Qualifications

• Proven understanding of Service Delivery Models and General process knowledge.
• Strong interpersonal skills to collaborate with CxO level stakeholders.
• Experience in managing transformation teams and mentoring less experienced members.
• Knowledge of GBS requirements and ability to create transformation roadmaps.

Responsibilities

• Lead GBS transformation projects, mentoring and coaching consultants.
• Design and implement target operating models and lead process design workshops.
• Own program deliverables related to GBS transformation.
• Facilitate client meetings to drive consensus among stakeholders.

Skills

Service Delivery Models (GBS/ SSC/BPO/hybrid/BOT)

Program Management

Interpersonal skills

Continuous Improvement mindset

Fluent English

Knowledge of ERP systems (S4H, SAP ECC or Oracle)

Education

Project management certification

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

Join our team as a GBS Transformation Manager and take responsibility for driving large‑scale, technology‑enabled transformation across global business services. In this role, you will guide clients through complex change initiatives, leveraging automation and cutting‑edge digital solutions to reshape the future of business operations. You will play a key role in designing, fine‑tuning, and orchestrating end‑to‑end transformation programs, ensuring seamless execution and measurable impact.

Your tasks

• Lead the GBS transformation projects within Finance, mentoring and coaching Transformation Consultants in successful development and delivery of the project deliverables
• Steer transformation programs that may be related to: target operating model design, process design, process and technology maturity assessment, benchmarking, GBS / SSC set up, automation potential assessment, ERP/Platform solutions implementation, RPA implementation, transition, RPA implementation, training delivery, change management and similar.
• Own program / project deliverables related to GBS transformation programs.
• Design the Target Operating Model and lead Process Design workshops.
• Utilize your GBS, process and technology expertise to provide improvement recommendations to steer clients in their transformation journey.
• Make convincing presentations and put own ideas forward to Client.
• Facilitate client meetings, driving towards consensus and agreement of all stakeholders.

Your profile

• Great and proven in practice, understanding of Service Delivery Models (GBS/ SSC/BPO/hybrid/BOT etc.) and General process knowledge - AP/AR/GL/MDM.
• Great understanding and insight of GBS/ SSC service components (BPO / SSC markets / trends, CI, governance model, performance management, organizational structure, contracting, legal aspects, office fit out, connectivity, IT, back office, visual management, and others).
• Experience in Program Management (project management certification will be an asset) and proven track of program / projects delivery.
• Strong interpersonal skills with ability to collaborate and work effectively with CxO level Stakeholders.
• Lead the transformation team during project, mentor and coach less experience team members.
• Translate GBS requirements into a business cases and create transformation roadmap
• Continuous Improvement, Client value and Innovation mindset with proven benefits delivered
• Knowledge and experience in at least one of the ERPs: S4H, SAP ECC or Oracle.
• Fluent English, (French or German would be an asset).

What You'll Love About Working Here

• Practical benefits: company car, yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Power to build a sustainable, more inclusive future: Be the change and engage in our initiatives like IT Girls rEvolution Academy, CharITy Hackathon, Tree Planting or Grant Program.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.