Front Office Supervisor: Guest Experience Leader

Radisson Hotel Group; Kraków; On-site; PLN 78,120 - 111,600; Full time

Benefits offered by this job

Team member rates and family rates

Radisson Academy with learning modules

Private medical care

Lunches and coffee

Employee referral bonuses

Job summary

Radisson RED Kraków is seeking a Front Office Supervisor to lead our front desk team and ensure a warm welcome, smooth check-in and memorable guest experiences. You will supervise, mentor and motivate staff while maintaining a proactive approach to guest needs and service excellence.

Fluency in Polish and English is valued, with IT system experience and a passion for hospitality. The role offers engaging team culture, global brand support, and opportunities for development within Radisson Hotel

Responsibilities

• Supervise the front office team and lead by example to deliver guest journeys at the highest level.
• Ensure a warm welcome, smooth check-in/check-out, and proactive guest satisfaction management.
• Host the front desk show with patience, empathy and a proactive problem-solving mindset.
• Collaborate with team to run the department efficiently and elevate the guest experience.

Job description

Radisson RED Kraków is seeking a Front Office Supervisor to lead our front desk team and ensure a warm welcome, smooth check-in and memorable guest experiences. You will supervise, mentor and motivate staff while maintaining a proactive approach to guest needs and service excellence.

Fluency in Polish and English is valued, with IT system experience and a passion for hospitality. The role offers engaging team culture, global brand support, and opportunities for development within Radisson Hotel