Front Office Agent (f/m)

Raffles Hotels & Resorts; Warszawa; On-site; PLN 50,000 - 73,000; Full time

Job summary

Raffles Europejski Warsaw is a luxury hotel seeking a courteous receptionist to welcome guests, check in and settle accounts while upholding the highest service standards. You will inform guests about hotel facilities, assist with reservations and respond promptly at the reception desk.

The role requires strong Polish and English communication, a professional presentation, and the ability to work under pressure in a fast-paced environment.

Qualifications

• Written and verbal communication skills in Polish and English.
• Previous customer related experience preferred.
• Previous PMS experience an asset.
• Computer literate in Microsoft Windows applications an asset.

Responsibilities

• Greet, check in and settle guest accounts while ensuring all service standards are followed.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Respond to each guest who approaches the Reception Desk.
• Drive rate through up-selling room brands.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Skills

Polish language

English language

Customer service experience

PMS experience

Tools

PMS software

Microsoft Windows

Job description

Opis firmy Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service. Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years. The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa. It also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection. We offer excellent career development and growth opportunities for our Colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand. Opis oferty pracy

• To consistently provide thoughtful, caring and sincere service to our Guests
• To greet, check in and settle guest accounts while ensuring all service standards are followed
• To assist Guests regarding hotel facilities in an informative and helpful way
• To respond to each Guest who approaches the Reception Desk
• To drive rate through up-selling room brands
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned

Kwalifikacje

• Written and verbal communication skills in Polish and English
• Previous customer related experience preferred
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times