Forward Deployed AI Engineer - ServiceNow (global role)

Atos; Województwo opolskie; On-site; PLN 180,000 - 300,000; Full time

Job summary

Atos seeks an experienced Forward Deployed AI Engineer – ServiceNow to design and deliver AI-powered solutions across enterprise modules. You will work with architects, product leaders, and engineers globally to create scalable capabilities and reusable accelerators that advance the ServiceNow portfolio.

You will leverage Now Assist, GenAI Skills, AI Agents, AI Search, and Predictive Intelligence to build intelligent automations and conversational experiences, while ensuring security and

Qualifications

• 7+ years of experience in ServiceNow development and platform engineering.
• Hands-on experience delivering ServiceNow solutions in enterprise or consulting environments.
• Strong expertise in JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.

Responsibilities

• Design, develop, and implement scalable solutions on the ServiceNow platform across enterprise modules and custom applications.
• Build intelligent workflows using Now Assist, GenAI Skills, AI Agents, AI Search, Predictive Intelligence, and Flow Designer.
• Develop AI-powered automation solutions and conversational experiences that improve operational efficiency and business outcomes.
• Configure workflows, business rules, client scripts, UI policies, script includes, service catalogs, and integrations.
• Develop and maintain scoped applications using ServiceNow Studio and platform best practices.
• Design and implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external enterprise platforms.
• Translate business and technical requirements into scalable, secure, and maintainable solutions.
• Contribute to the development of reusable frameworks, accelerators, and AI-enabled capabilities.
• Participate in architecture discussions, solution design workshops, and technical governance activities.
• Ensure adherence to development standards, security guidelines, and ServiceNow best practices.
• Support platform upgrades, release management activities, deployments, and production stabilization.
• Perform technical troubleshooting, root cause analysis, testing, and defect resolution.

Skills

JavaScript

Flow Designer

Business Rules

Client Scripts

UI Policies

Script Includes

Now Assist

GenAI Skills

AI Agents

AI Search

Predictive Intelligence

CMDB

CSDM

CI/CD

ServiceNow ITSM

ServiceNow HRSD

ServiceNow ITOM

Service Catalog

Integrations

English (B2+)

Tools

ServiceNow Studio

REST/SOAP APIs

IntegrationHub

MID Server

Job description

About Atos Group

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

About The Role

We are looking for an experienced Forward Deployed AI Engineer – ServiceNow to drive innovation at the intersection of ServiceNow, Generative AI, and enterprise automation. In this global role, you will design and deliver next‑generation AI‑powered solutions, intelligent workflows, and reusable accelerators that strengthen our ServiceNow portfolio and help shape the future of digital transformation.

You will work closely with architects, product leaders, engineering teams, and business stakeholders across regions to build scalable platform capabilities, develop differentiated intellectual property, and accelerate the adoption of AI‑driven automation. This role is ideal for someone who combines deep ServiceNow expertise with a passion for emerging AI technologies and enterprise‑scale innovation.

Key Responsibilities

• Design, develop, and implement scalable solutions on the ServiceNow platform across enterprise modules and custom applications.
• Build intelligent workflows using ServiceNow AI capabilities including Now Assist, GenAI Skills, AI Agents, AI Search, Predictive Intelligence, Virtual Agent, and Flow Designer.
• Develop AI‑powered automation solutions and conversational experiences that improve operational efficiency and business outcomes.
• Configure workflows, business rules, client scripts, UI policies, script includes, service catalogs, and integrations.
• Develop and maintain scoped applications using ServiceNow Studio and platform best practices.
• Design and implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external enterprise platforms.
• Translate business and technical requirements into scalable, secure, and maintainable solutions.
• Contribute to the development of reusable frameworks, accelerators, and AI‑enabled capabilities.
• Participate in architecture discussions, solution design workshops, and technical governance activities.
• Ensure adherence to development standards, security guidelines, and ServiceNow best practices.
• Support platform upgrades, release management activities, deployments, and production stabilization.
• Perform technical troubleshooting, root cause analysis, testing, and defect resolution.

What You Need To Succeed

• 7+ years of experience in ServiceNow development and platform engineering.
• Hands‑on experience delivering ServiceNow solutions in enterprise or consulting environments.
• Strong expertise in JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Experience with multiple ServiceNow modules such as ITSM, HRSD, CSM, ITOM, Service Catalog, or Custom Applications.
• Experience implementing ServiceNow AI capabilities including Now Assist, GenAI Skills, AI Agents, Agentic Workflows, AI Search, or Predictive Intelligence.
• Knowledge of CMDB, CSDM, scoped applications, update sets, and CI/CD practices.
• Experience with enterprise integrations and workflow automation initiatives.
• Strong analytical, problem‑solving, and troubleshooting skills.
• Ability to collaborate effectively with technical and business stakeholders in a global environment.
• Very good English communication skills (minimum B2 level).

Nice to have

• Experience with Agent-to-Agent (A2A)