Floor Manager — Elevate Service & Lead the Store Team

BoF Careers; Wrocław; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

25% staff discount across H&M Group

HIP incentive program

Lunch card PLN 200

Performance-based bonuses

Private medical care co-financing

Life insurance

Wellbeing platform access

Onboarding and development training

Job summary

COS in Wrocław is seeking a Floor Manager to lead a dynamic team and set the tone for a welcoming, brand-consistent store environment. You will drive exceptional customer experiences through styling guidance and strong product knowledge.

You’ll coach Sales Advisors, analyse sales data, support recruitment and onboarding, and may step in as Store Manager when needed. English and Polish required; evenings/weekends availability expected.

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment.
• Customer-focused: you genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product passion: you have a genuine interest in the products we offer and love sharing that enthusiasm with customers.

Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.
• Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
• Support recruitment efforts and ensure effective onboarding and training for new team members.
• Identify and nurture future talent, contributing to development plans that support team progression.
• Oversee daily store operations, ensuring efficiency and alignment with brand standards.
• Act as a brand ambassador, consistently delivering the best possible experience for every customer.
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance.

Skills

Customer focus

Product passion

Eager to learn

Excellent communication

Adaptability

Multilingual: English & Polish

Flexible hours

Job description

COS in Wrocław is seeking a Floor Manager to lead a dynamic team and set the tone for a welcoming, brand-consistent store environment. You will drive exceptional customer experiences through styling guidance and strong product knowledge.

You’ll coach Sales Advisors, analyse sales data, support recruitment and onboarding, and may step in as Store Manager when needed. English and Polish required; evenings/weekends availability expected.