Store Floor Manager - Customer Experience Leader

COS; Wrocław; On-site; PLN 60,000 - 80,000; Full time

Job summary

COS in Wroclaw is seeking an experienced Floor Manager to lead a fashion retail team and elevate the in-store experience. You will drive outstanding customer service, coach Sales Advisors, and partner with management to optimize store performance.

The role requires energy, engagement, and a commitment to brand standards. As Store Manager on occasion, you’ll ensure continuity in leadership while fostering development for team members, contributing to a welcoming, high-performing environment for

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment.
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Good English and Polish language skills

Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Skills

Customer service

Leadership

Sales analysis

Recruitment

Brand ambassador

Store operations

Flexibility

English/Polish

Job description

COS in Wroclaw is seeking an experienced Floor Manager to lead a fashion retail team and elevate the in-store experience. You will drive outstanding customer service, coach Sales Advisors, and partner with management to optimize store performance.

The role requires energy, engagement, and a commitment to brand standards. As Store Manager on occasion, you’ll ensure continuity in leadership while fostering development for team members, contributing to a welcoming, high-performing environment for