First-Line Tech Support Agent (Dutch/English, Hybrid)
Diebold Nixdorf, Incorporated
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Benefits offered by this job
Job summary
Join Diebold Nixdorf as a Level 1 Service Desk Agent where you will be the first point of contact for customers, providing proactive support. Your role includes diagnosing and resolving technical issues while ensuring high customer satisfaction.
The ideal candidate possesses 0-2 years in service desk support, speaks Dutch and English fluently, and has a problem-solving mindset. Diebold Nixdorf offers a hybrid work model, private medical care, and ample opportunities for career development.
Qualifications
- 0-2 years in service desk support or strong customer service background.
- Proficient in Dutch (written and spoken) and English.
- Comfortable with basic technical troubleshooting and eager to learn.
- Detail-oriented problem solver ensuring efficient issue resolution.
Responsibilities
- Be the go-to expert for inbound customer service requests.
- Diagnose and resolve hardware and software issues.
- Leverage remote tools to troubleshoot technical issues.
- Ensure clear communication and high customer engagement.
Skills
Tools
Job description
Join Diebold Nixdorf as a Level 1 Service Desk Agent where you will be the first point of contact for customers, providing proactive support. Your role includes diagnosing and resolving technical issues while ensuring high customer satisfaction.
The ideal candidate possesses 0-2 years in service desk support, speaks Dutch and English fluently, and has a problem-solving mindset. Diebold Nixdorf offers a hybrid work model, private medical care, and ample opportunities for career development.
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