1st Level Service Desk Agent with Czech/Slovak

Diebold Nixdorf, Incorporated; Polska; Hybrid; PLN 74,000 - 98,000; Full time

Benefits offered by this job

Private Medical Care

Cafeteria Program

Multisport Card

Life Insurance

Hybrid Work Model

26 Days Annual Leave

Learning & Development

Career Growth Opportunities

International & Multicultural environm

Foreign Language Use

Employee Assistance Program

Employee Referral Program

Supportive & Inclusive Culture

Job summary

Diebold Nixdorf, Incorporated is seeking a Level 1 Service Desk Agent (full time or part time). You will be the first point of contact for our customers, offering proactive, high-quality support across hardware and software, with the ability to diagnose and resolve issues via remote tools and helpdesk software.

The role combines strong communication with technical troubleshooting in a fast-paced, hybrid work environment, and offers 26 days of annual leave, private medical care, a cafeteria

Qualifications

• 0–2 years in service desk support or strong customer service with tech interest.
• Proficient in Czech or Slovak (written and spoken) and English.
• Comfort with basic technical troubleshooting and eagerness to learn.

Responsibilities

• Engage & Solve: diagnose and resolve hardware and software issues across channels.
• Troubleshoot & Support: use remote tools to analyze technical issues.
• Collaborate & Communicate: update tickets and keep customers informed.
• Customer Satisfaction: ensure high levels of satisfaction and quick resolutions.

Skills

Customer service

Technical troubleshooting

Communication skills

Tools

Helpdesk software

Remote tools

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Your next opportunity starts here!

As a Level 1 Service Desk Agent (full time or part time), you will be the first point of contact for our valued customers, offering proactive, high-quality support. You’ll be empowered to solve technical challenges and enhance customer experiences in a fast-paced, rewarding role. Every day brings new challenges and opportunities to grow, with your contribution making a real difference. Here’s how:

• Engage & Solve: Be the go-to expert for inbound customer service requests across multiple channels. Use your expertise to diagnose and resolve hardware and software issues, from password resets to software configurations.
• Troubleshoot & Support: Leverage remote tools to troubleshoot and analyze technical issues. When needed, you’ll
• Collaborate & Communicate: Keep customers in the loop, ensuring clear communication and high engagement levels throughout the process. You’ll also be the one to update tickets and systems, ensuring that all actions are accurately recorded.
• Customer Satisfaction: Your goal is simple: delight the customer! You’ll take ownership of their experience, ensuring high levels of satisfaction and quick resolutions.
  

What We’re Looking For

To be successful in this role, you’ll need a blend of technical know-how and excellent communication skills. This isn’t just about answering tickets; it’s about making a difference for our customers. The ideal candidate will bring:

• Experience: 0-2 years in service desk support, or a solid background in customer service with a keen interest in tech.
• Languages: Proficient in Czech or Slovak (written and spoken) and English. Ability to communicate effectively with customers from diverse backgrounds.
• Tech-Savvy: Comfort with basic technical troubleshooting and eagerness to learn. Experience with helpdesk software or remote tools is a plus.
• Problem Solver: You love challenges and have a keen eye for detail, ensuring issues are fully resolved in the most efficient way.

We offer:

• Contract of Employment
• Private Medical Care
• Cafeteria Program
• Multisport Card
• Life Insurance
• Hybrid Work Model (if applicable)
• 26 Days Annual Leave Regardless of Seniority
• Learning & Development (8,000+ Trainings)
• Career Growth Opportunities
• International & Multicultural Environment
• Foreign Language Use
• Employee Assistance Program
• Employee Referral Program
• Supportive & Inclusive Culture

Pay Transparency Statement

The monthly base salary range for this position is between 6,600.00 PLN Gross to 8,800.00 PLN Gross.

Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.