L1 Service Desk Agent with Hungarian

Diebold Nixdorf, Incorporated; Warszawa; Hybrid; PLN 81,000 - 98,000; Full time

Benefits offered by this job

Life insurance

Private medical care

Sport card

26 days of holiday

Hybrid work after training

Employee referral programme

Job summary

Diebold Nixdorf, Incorporated is seeking a Level 1 Service Desk Agent in Warsaw to be the first contact for our customers. You will diagnose hardware and software issues, guide users, and resolve queries with a focus on quick, friendly support.

You will work in a hybrid setup after training, with potential to grow in a multicultural team and opportunities to use foreign languages daily.

Qualifications

• 0–2 years in service desk support or strong customer service background with interest in tech.

Responsibilities

• Engage and resolve inbound customer service requests across channels, diagnosing and resolving hardware and software issues.
• Troubleshoot and analyze technical issues using remote tools and escalate when needed.
• Collaborate and communicate with customers, update tickets and systems accurately.
• Aim for high customer satisfaction by owning the experience and delivering quick resolutions.

Skills

Hungarian language (written/spoken)

English language

Customer service

Tech troubleshooting

Tools

Helpdesk software

Remote tools

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

We’re building our team of Hungarian Service Level Agents for July-September.

As a Level 1 Service Desk Agent, you will be the first point of contact for our valued customers, offering proactive, high-quality support. You’ll be empowered to solve technical challenges and enhance customer experiences in a fast-paced, rewarding role. Every day brings new challenges and opportunities to grow, with your contribution making a real difference. Here’s how:

• Engage & Solve: Be the go-to expert for inbound customer service requests across multiple channels. Use your expertise to diagnose and resolve hardware and software issues, from password resets to software configurations.
• Troubleshoot & Support: Leverage remote tools to troubleshoot and analyze technical issues. When needed, you’ll
• Collaborate & Communicate: Keep customers in the loop, ensuring clear communication and high engagement levels throughout the process. You’ll also be the one to update tickets and systems, ensuring that all actions are accurately recorded.
• Customer Satisfaction: Your goal is simple: delight the customer! You’ll take ownership of their experience, ensuring high levels of satisfaction and quick resolutions.

To be successful in this role, you’ll need a blend of technical know-how and excellent communication skills. This isn’t just about answering tickets; it’s about making a difference for our customers. The ideal candidate will bring:

• Experience: 0-2 years in service desk support, or a solid background in customer service with a keen interest in tech.
• Languages: Proficient in both Hungarian (written and spoken) and English. Ability to communicate effectively with customers from diverse backgrounds.
• Tech-Savvy: Comfort with basic technical troubleshooting and eagerness to learn. Experience with helpdesk software or remote tools is a plus.
• Problem Solver: You love challenges and have a keen eye for detail, ensuring issues are fully resolved in the most efficient way.
  

We offer

• Contract of employment
• Over 8000 industry recognized trainings
• Various options of development
• Being part of a multicultural team
• Possibility to use foreign languages on a daily basis
• Teamworking and supportive atmosphere in our teams
• Life insurance,
• Private medical care,
• Sport card,
• 26 days of holiday regardless seniority,
• Possibility of hybrid work after the initial training phase (1 day from the office per week).
• Employee referral programme.
  

Pay Transparency Statement

The monthly base salary range for this position is between 7,300 PLN Gross and 8,800 PLN gross.

Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

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