Fire Systems Tech Support Specialist — Hybrid Warsaw

Honeywell International, Inc.; Warszawa; Híbrido; PLN 42.000 - 66.000; Jornada completa

Descripción de la vacante

Honeywell International, Inc. is seeking a Tech Support Specialist in Warsaw on a hybrid schedule. You will provide Level 1 technical support for Fire systems, respond to queries via phone and email, and contribute to internal knowledge bases while collaborating with L2 teams.

The role requires a technical background, experience in support, and strong Polish and English communication. You will help maintain regulatory knowledge and drive KPI performance.

Formación

• Degree level technical background in a relevant field.
• Previous experience in a technical support environment.
• Excellent communication in Polish and English at all levels.

Responsabilidades

• Coverage of Technical Support Helpdesk phone & email for EU team.
• Document all interactions and support internal documentation.
• Handle customer issues through approved communication channels.
• Develop and update FAQs, Technical Tips, and How-To videos.
• Maintain high knowledge of relevant products and regulatory approvals.
• Collaborate with L2 agents to improve product knowledge and call handling.
• Ensure adherence to company rules and KPIs.

Conocimientos

Technical support

Windows knowledge

Outlook

Polish-English comms

Problem solving

Analytical thinking

Customer focus

Hands-on attitude

Educación

Technical degree

Descripción del empleo

Honeywell International, Inc. is seeking a Tech Support Specialist in Warsaw on a hybrid schedule. You will provide Level 1 technical support for Fire systems, respond to queries via phone and email, and contribute to internal knowledge bases while collaborating with L2 teams.

The role requires a technical background, experience in support, and strong Polish and English communication. You will help maintain regulatory knowledge and drive KPI performance.