Key Account Manager

Colibrix One; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

English classes

Spanish classes

Training reimbursement

Job summary

Colibrix One is hiring a Key Account Manager to nurture merchant relationships and drive fintech solutions. You will manage client onboarding, advise on products, and coordinate with finance, compliance, and ops teams to meet client needs in a fast-paced environment.

The role requires a client-focused mindset and strong communication skills, with experience in regulated payments or banking. English and additional languages are a plus, with opportunities for professional development.

Qualifications

• 1+ years’ experience in a client-facing role within banking/payments or regulated entity.
• Excellent written communication and ability to convey complex information clearly.

Responsibilities

• Lead client onboarding and initial document review.
• Advise customers on products and services.
• Establish and maintain sustainable client relationships.
• Maintain and update the client database and serve as single point of contact.
• Coordinate dialogue between merchant and finance/compliance/operations teams.
• Anticipate client needs and develop action plans with internal teams to drive innovation.

Skills

Client onboarding

Relationship building

Strategic thinking

Analytical thinking

Clear communication

Education

Higher education: Business management or Economics

Job description

Join COLIBRIX ONE – Innovating the Future of Payments

At COLIBRIX ONE*, we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include:

• Global card processing
• Digital wallet infrastructure
• Cross-border merchant accounts
• Alternative payment methods (APMs)
• Corporate accounts for legal entities

We’re a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we’re looking for talented professionals who are ready to shape the future of fintech.

At COLIBRIX ONE, your work directly powers the digital economy. If you’re eager to solve meaningful challenges and build with purpose, we’d love to hear from you.

About the Role

As a Key Account Manager at Colibrix One, you’ll play a vital role in building strong, lasting relationships with merchants, collaborating across departments, and driving innovation through a deep understanding of client needs. This is a client-facing, strategic position ideal for someone who thrives in a fast-paced fintech environment and is passionate about delivering exceptional service.

Key Responsibilities:

• Manage client onboarding, including gathering and conducting an initial review of documents
• To advise our customers regarding products and services
• To establish sustainable customer relations
• To maintain and update the client database
• Act as a single point of contact for the merchant and facilitate dialogue between them and the different departments in finance, compliance, and operations
• Anticipate client needs, and the challenges they face, and work with the internal team to develop action plans for addressing issues and ideas that drive innovation and best practices

Your Profile:

• Passion for providing the best client experience
• Excellent communication skills, the ability to persuade and voice your opinion
• Dedicated, motivated, and confident personality is driven by personal achievements and accomplishments
• Previous experience in client-oriented role in the B2B sector
• Strategic and analytical thinking
• Ability to prioritize own workload and work with minimum supervision
• To be able to challenge established norms and proactively seek improvements and better solutions

What you need to succeed in this role:

• 1+ years’ experience preferably within a regulated entity in a similar role in a banking, payments
• Higher education: Business management, Economy, or other would be an advantage
• Experience working in a fast-paced environment
• Excellent written communication skills and ability to convey complex information in a clear, understandable way for the audience
• Fluency in English and Russian (proficiency in additional languages is considered an asset)

What we offer:

• Opportunity to shape the future of fintech solutions within a growing company
• A collaborative and supportive team environment
• English / Spanish classes
• Opportunity to receive reimbursement for work-related training/courses

* This position is offered within the COLIBRIX ONE. Employment will be under the appropriate legal entity based on the role and location.